Vanilla Underground
Senior Amazon Account Manager
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Vanilla Underground is a specialist online retailer with over a decade of experience offering officially licensed merchandise from popular TV, movie, and music franchises. The company has built a worldwide customer base across more than 190 countries and has a strong presence on major platforms such as Amazon and eBay, alongside its own ecommerce website and social media channels. Vanilla Underground operates as a close-knit, fan-led community with a "love what you do" ethos that values creativity and enthusiasm. Team members are encouraged to contribute ideas, support continuous improvement, and help maintain the brand's reputation as a unique and inclusive retail destination.
Role Description
The Senior Amazon Account Manager is a full-time role, leading the day-to-day management and growth of Vanilla Underground's Amazon business across multiple international marketplaces. The person in this role will take ownership of catalogue health, listing quality, and account performance, working closely with advertising, design, and pricing teams to drive conversion and sales growth.
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Day-to-day tasks include:
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- Managing listing quality
- Overseeing FBA/SFP operations
- Monitoring account health and buy box performance
- Identifying opportunities for content, pricing, and advertising improvements
The Senior Amazon Account Manager will also:
- Mentor junior team members
- Support international expansion
- Act as the key point of contact for Amazon-related strategy and troubleshooting
Qualifications
- Significant hands-on experience managing Amazon Seller Central accounts, ideally across multiple international marketplaces.
- Strong working knowledge of listing management, flat files, FBA/SFP operations, and account health monitoring.
- Experience with Amazon advertising fundamentals (SP/SB/SD) and how they interact with organic performance.
- Comfortable using data to identify performance issues and opportunities, with strong Excel/reporting skills. Vlookup/Xlookup, Pivot Table experience essential.
- Proven ability to manage or mentor junior team members and work cross-functionally with pricing, design, and advertising teams.
- Experience with licensed, branded, or seasonal product ranges is highly beneficial.
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
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