Norton Rose Fulbright
Senior Analyst: Application Support
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Senior Analyst: Application Support
Senior Application Support Analyst – IT Regional (Aderant & Finance Systems)
Dept: IT Regional – Project & Program Management, London
About the Firm
Norton Rose Fulbright is a global law firm with over 3,000 lawyers spanning key legal markets in the United States, Europe, Canada, Latin America, Asia, Australia, Africa, and the Middle East. We provide comprehensive legal services to the world’s leading corporations, firms, and financial institutions.
Our global team of >7,000 employees operates across 50+ offices, united by a culture of unity, quality, and integrity. Our strategy fosters innovation, cross-border collaboration, and a one-team mindset. We empower individuals to think beyond boundaries, explore opportunities, and grow through diverse experiences—valuing innovation, commercial awareness, and impactful work.
The Role
The Finance Systems Team supports core EMEA finance systems, including Aderant Sierra for timekeeping, billing, expenses, vendor management, tax, and reporting.
We are seeking a confident, proactive, and solutions-focused Senior Application Support Analyst with hands-on experience in Aderant systems and finance operations, to join our EMEA team.
This is a critical support role, providing vital assistance to finance operations and system users across the firm—including senior stakeholders. Key responsibilities include:
- Delivering day-to-day system support
- Leading process improvements, testing, and rollout of new users
Key Responsibilities
- User Support & Troubleshooting
- Assist all system users, including fee earners, secretaries, and finance staff.
- Respond to queries/technical issues effectively.
- Perform root cause analysis (RCA) to minimise downtime.
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Application Support & IT Collaboration
- Provide advanced technical support for financial systems, related SQL environments, customisations, and billings integrations.
- Oversee monthly/year-end transactional workflows and system health checks.
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Systems Configuration & Administration
- Implement system enhancements and customisations as required.
- Administer Aderant Expert, iTimekeep, and BillBlast to ensure compliance and availability.
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Process Improvement & Mentorship
- Identify system gaps and work closely with teams to propose optimisations (analysis, testing, deployment).
- Mentor junior team members and enhance team technical expertise.
Requirements
We seek a self-driven, results-oriented individual with finance/ERP system support experience and a strong commercial mindset.
Essential Skills & Experience
✔ Degree preferred or 5+ years in finance, IT support (ERP systems), or a related field. ✔ Ability to communicate technical details clearly across stakeholder levels (from juniors to senior executives). ✔ Excellent customer service under pressure (e.g., resolving complex support tickets). ✔ Proven technical troubleshooting skills, with experience in finance practice management systems (FPMS) or Aderant products. ✔ Advanced SQL proficiency (able to write and run queries independently). ✔ Familiarity with ITIL framework or similar, in a global/international organisation. ✔ Finance operations background (general ledger, accounts payable/receivable, budgeting/reporting) – ideal. ✔ Proactive and solution-oriented, with adaptability.
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Additional Strengths
✅ Willingness to upskill through training. ✅ Strong confidentiality, discretion, and confidentiality skills (compliance-hygiene safe). ✅ Team-focused, with willingness to take on additional responsibilities as needed.
Working Culture & Benefits
Diversity, Equity & Inclusion (DE&I)
We believe diversity drives better outcomes and empower employees to bring their authentic selves to work. Our hybrid model allows office and flexible remote work, fostering career growth while maintaining high-quality service standards.
We offer: ✔ Flexible remote/hybrid work options aligned with individual performance needs. ✔ Diverse and inclusive policies supporting both parental and professional growth. ✔ Wellbeing programmes,including mental health support.
Equal Opportunities
A global leader in equal opportunities, we encourage applications from underrepresented talent and actively adapt our recruitment practices to be inclusive for every candidate.
If you require reasonable adjustments or accommodations during the hiring process, please reach out separately.
Find updated DE&I details here. (to be linked upon implementation)
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