The Walt Disney Company
Senior Analyst, Disney+ Subscriber Analytics
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About The Role & Team
The Disney+ team is responsible for the day-to-day operation of Disney+ across Europe, Middle East and Africa. We are looking for a Senior Analyst to join the Subscriber Growth analytics team, part of the wider EMEA Analytics & Insights team. The team collaborates with business partners across a wide range of topics, including subscriber base growth (through acquisition and partnerships), subscriber base health (engagement, retention & communication effectiveness), and product proposition (pricing & tiering).
This role will leverage best-in-class analytical skills spanning from insights generation to statistical experimentation, excellent communication skills, and the ability to understand and support business needs. Key to the success of the role will be the ability to provide relevant insights, generated from Disney+ data as well as leveraging the full breadth of customer research, market and business intelligence provided by the broader team. This is a pivotal role within the Disney+ business, which will provide crucial insights on performance, and will directly feed into business decisions and action plans across the region.
This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
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What Will You Do
- Contribute to subscriber base growth & health insights and reporting across EMEA, turning complex data into clear recommendations that inform acquisition and retention strategy
- Present crystal-clear results with insights, related implications and actions to a variety of stakeholders
- Design statistically robust measurement frameworks to run meaningful experiments and evaluate results
- Develop and maintain dashboards, reports, and visualisations to monitor key metrics and provide regular updates on business performance to stakeholders
- Champion a data-led culture by upskilling business partners and embedding self-serve analytics across the region
- Be proactive in identifying opportunities to improve processes and creating new ones, acknowledging opportunities when automatable scalable solutions are required and when one off analytics is best placed
- Develop relationships across the business teams at regional and local level to align on key priorities, as well as with Analytics teams internationally for knowledge sharing and methodology alignment
- Closely manage requests coming through, liaising with stakeholders to deliver analysis in a timely, impactful manner
Required Qualifications & Skills
- Experience working in a strategic insights role, collaborating cross-functionally to influence stakeholders through easy-to-digest and actionable narratives
- Advanced SQL skills, with ability to use on a daily basis to write and debug complex queries
- Background in data visualization and dashboard development (such as Looker, Tableau, or Power BI)
- Strong understanding of statistics concepts and data science/ML techniques (e.g., propensity modelling, hypothesis testing, regression analysis)
- Experience with Python/R, or another statistical programming language
- Experience using AI to enhance or optimise workflows or analyses is preferred
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Perks
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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