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About Us
At 118 118 Money we are dedicated to helping Britain achieve financial fitness. In 2023 we relaunched the iconic 118 118 twins which reinforced our commitment to improving the financial fitness of people across the country. Our loans and credit cards are designed for those who are often overlooked by mainstream lenders and we have supported more than 800,000 customers on their journey to better financial wellbeing.
We are building on this mission with the launch of 118M8, our new financial fitness app designed to help people take control of their money with confidence. The app will provide simple tools, helpful guidance and clear support to make financial decisions feel less stressful and more achievable.
Our vision is to champion financial fitness across Britain by offering accessible products, valuable resources and reliable support. We are committed to fair and transparent credit solutions that promote financial wellbeing for all.
With a 4.8 Trustpilot rating we are proud to be seen as an approachable lender that provides clear financial support. If you want to make a real difference to peoples’ lives, this could be the ideal opportunity to join our mission.
What you’ll do
We’re looking for a high-impact Senior Analyst to work in the centralised MI & Analytics team. You will analyse data, create insightful reports and contribute to customer acquisition and management strategies across both cards and loans products.
An integral team member, you will support in driving insight, change, growth objectives and improve customer outcomes. You will need to be experienced building reports, pulling out important information and using that to tell a story, gain influence and inform strategy.
Key responsibilities and objectives
- Work in a newly formed centralised MI & Analytics team, providing sharp insight, commercial recommendations and data-driven decision support.
- Take strategic direction and autonomously execute the strategies to develop customer engagement, existing customer management, new card acquisition and viral adoption of our mobile apps.
- Develop and implement data-driven solutions to improve business performance.
- Analyse data to anticipate and identify competitor actions, anticipate industry trends and patterns that can be used to inform strategy.
- Build reports that provide actionable insight and plans.
- Support the development of business cases, forecasts, optimisation strategies and insight frameworks to fuel sustainable, compliant growth.
- Work closely with our IT team to execute card and loan strategies, be the point of contact on IT projects/BAU work and ensure data accuracy and integrity.
- Find ways to improve processes.
- Identify opportunities to introduce innovative data analysis techniques or tools to enhance team performance.
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What you need
- A minimum of three years experience working in an analytics function in a UK regulated financial services firm with a strong understanding of the controls, governance and customer-outcome expectations that come with it.
- Experienced user of python and SQL, with the ability to interrogate large, complex datasets and build reproducible, reliable analytical outputs.
- Advanced level Excel, including modelling, automation and data manipulation.
- A strong commercial mindset with the ability to connect customer insight, marketing performance and business strategy.
- An aptitude for problem solving: getting to the bottom of a particular problem, breaking it apart and understanding it, before designing, proposing and implementing a solution.
- Proactive, flexible and collaborative, but with the ability to operate independently and work in a fast-paced environment.
- Experience with marketing data, attribution, campaign performance, or growth strategies is a strong advantage, but not essential.
What's in it for you?
- A competitive salary
- Flexible, hybrid working opportunities.
- Company bonus scheme - if the business does well, you should get rewarded for your hard work.
- 25 days annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
- Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
- Eye test – you can claim a freebie each year, or if your needs change.
- Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
- A strong ethos of equality, diversity, and inclusion.
- Wide business exposure, in terms of business disciplines, projects and stakeholders.
- Direct contribution to business transformation and growth.
- Huge learning and career progression opportunities.
- Being valued as an individual from our team.
- Full training, support and mentoring to develop a successful career in financial services.
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As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know by emailing claire.hinson@118118money.com and we’ll do our best to accommodate them.
Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.
If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!
Equal Opportunity Employer
At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.
How we handle your data
118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.
Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.
118 118 Money does not use automated decisioning or profiling when selecting candidates.
For your rights under GDPR please see our Privacy Policy.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.
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