Birmingham City Council
Senior Application Support Engineer
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Senior Application Support Engineer
Senior Application Engineer - Economy Team
Permanent
Grade D: £45,091 – £53,460 per annum (Consultation grade - subject to formal evaluation under the Pay Equity Review)
Full-time (36.5 hours per week)
Job Overview
Join Birmingham City Council’s dynamic Applications Support Team as an experienced Senior Application Support Engineer. You’ll lead expert support for various software applications, including NEC Revenues & Benefits and Civica Collect, while collaborating with functional, development, delivery, and security teams to implement and support both new and existing solutions.
The ideal candidate should be a user-centric, highly motivated individual with extensive experience in providing expert technical support and guidance to internal teams. They must also possess strong collaboration skills to work systematically with stakeholders and ensure optimal implementation, performance, and support for diverse solutions in a fast-paced environment.
About the Role
As a Senior Application Support Engineer, you will take ownership of the current application portfolio across:
- Revenues & Benefits
- Finance
- Legal
- Democratic services
In this role:
- You will implement, support, and oversee applications while collaborating with suppliers, business teams, schedulers, and database teams.
- Your work will focus on advanced solutions to deliver solutions aligned with evolving business needs.
Birmingham City Council fosters a culture of teamwork, creativity, and growth, valuing open dialogue and diversity within its workforce.
Key Responsibilities
- Technical Leadership:
- Provide expert guidance on application support for NEC Revenues & Benefits and related third-party solutions.
- Implement and maintain seamless operations across multiple business areas, ensuring correct system configuration based on business requirements.
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Stakeholder Relationships:
- Build and maintain strong relationships with peers, internal teams, and external suppliers.
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Dedicated Support:
- Lead front-end system administration for Revenues & Benefits service support and third-party solutions.
- Troubleshoot, analyse, and optimise software application performance.
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Production & Workflow:
- Develop, prioritise, and deliver work plans, organising a multi-faceted application support service amid a customer-facing environment.
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Collaboration & Adaptability:
- Operate efficiently on your own initiative, guiding both technical and operational aspects of complex software ecosystems.
About You
Experience & Expertise
- Comprehensive hands-on experience supporting front-end Revenues & Benefits systems, including third-party hosted solutions (preferably NEC) and supporting service operations.
- Implementational expertise: Ability to review, refine, and configure software applications according to business priorities.
- (Optional preference, but not mandatory): Familiarity with Civica Collect systems a bonus.
Required Skills
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Technical Proficiency:
- Strong IT skills in system performance monitoring, troubleshooting, and management of enterprise applications.
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Communication & Teamwork:
- Highly developed interpersonal and stakeholder management capabilities.
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- Adaptability & guidence:
- Autonomous and proactive, with robust leadership in project planning, delivery, and prioritisation.
Why Join Birmingham City Council?
- Open, Curious Culture: An inclusive environment where curiosity and collaboration are actively encouraged.
- Supportive Leadership: A leadership team committed to clear vision and guidance for professional development.
- Training & Growth: Funding and resources for career progression and upskilling.
- Inclusivity: An employer dedicated to reflecting the diverse communities it serves.
- Work-Life Balance: A benefits package designed to support staff well-being.
By joining, you’ll gain cross-team exposure across corporation’s digital and technology services.
Application Requirements
- COVID-19: Proof of Right to Work in the UK required before any offer is confirmed. (Note: Sponsorship is unlikely and should not be assumed.)
How to Apply
- Submit your up-to-date CV via the application portal; this is required for shortlisting.
- Applications without a CV will not be considered.
For inquiries, contact Resourcing@birmingham.gov.uk (quote ref 4371).
Supporting Principles
- Safeguarding Commitment: Birmingham City Council expects all staff to uphold the Corporate Safeguarding Policy.
- Accessibility: The council asks applicants to disclose any reasonable adjustments or support needed for a positive application experience.
[Note: Roles typically advertise for 2 weeks minimum; however, high demand may close earlier, so submit promptly.]
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