Solvex Solutions
Senior Architect
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Senior ServiceNow Architect
We are seeking a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and ongoing evolution of our ServiceNow ecosystem for Telecoms. This is a pivotal role responsible for driving end-to-end platform strategy focusing on TSM, TSOM, CPQT, CMDB, and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale.
Employment Type: Contract
Job Mode: Hybrid (Milton Keynes, UK)
QUALIFICATIONS & EXPERIENCE
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Essential
- 10+ years of enterprise IT experience with a minimum of 6 years hands-on ServiceNow architecture and implementation.
- Demonstrable end-to-end implementation experience across TSM, TSOM, CPQT, and SPMT product modules.
- Proven track record leading ITSM platform migrations from legacy tooling to ServiceNow in complex, regulated environments.
- Deep expertise in ServiceNow integration patterns: REST, SOAP, MID Server, Service Bridge, IntegrationHub, Flow Designer, and CMDB Discovery.
- Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs.
- Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent).
- Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees.
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SKILLS & COMPETENCIES
Technical Skills
Core: ServiceNow Platform
- ITSM, TSOM, TSM, SPMT, CPQT
- REST/SOAP APIs, OAuth, SAML, SSO, MID Server, Discovery, CMDB, CORP AD integration
- Integration Hub, Flow Designer, Service Bride Workflow Editor, Automated Test Framework
- JavaScript (ServiceNow scripting), Angular, HTML/CSS for Portal development
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Skills