Navan
Senior Backend Platform Developer, Contact Center Systems
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Senior Backend Platform Developer, Contact Center Systems
Senior Backend Platform Developer
We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role; you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.
What You'll Do
- Develop production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns
- Design and secure APIs and integrations across internal systems, customer data, and third-party platforms
- Establish technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap
- Implement observability pipelines using:
- OpenSearch
- CloudWatch
- Kibana
- Snowflake
- Structured logging
- Develop automation and AI-enabled workflows improving:
- Routing
- Agent support
- Troubleshooting
- Operational visibility
- Create migration tooling and services to transition legacy telephony and contact center workflows onto modern platforms, ensuring future scalability and resilience
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What We're Looking For
Core Technical Requirements
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
- Strong expertise in:
- API design & system architecture
- Integration & debugging
- Asynchronous systems
- Hands-on experience with AWS Lambda or similar cloud/serverless architectures
- Experience with:
- Logging
- Monitoring
- Search
- Data pipelines
- Production observability
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
- Fluency with GitHub workflows including pull requests, code review, branching, and CI/CD
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Senior Judgment & Problem-Solving
- Senior-level ability to convert ambiguous operational problems into clean, maintainable technical solutions
Helpful Domain Experience
- Experience in:
- Contact center systems
- Telephony
- Customer support
- Workflow automation environments
- Familiarity with platforms such as:
- Genesys Cloud
- Twilio
- Five9
- NICE
- Zoom Contact Center
- Avaya
- Exposure to:
- Routing
- Queues
- IVR
- SIP
- Phone number management
- Call metadata
- Agent-assist workflows
- Experience with:
- Snowflake SQL
- Terraform
- CloudFormation
- AWS SAM
- Related infrastructure tooling
This senior role will help Navan modernize the technical foundation behind our contact center environment, focusing on:
- Legacy platform migration
- Enhanced reliability and observability
- AI-enabled automation
- New services to make our customer and agent experiences faster, smarter, and easier to operate
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