Navan
Senior Backend Platform Developer, Contact Center Systems
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Senior Backend Platform Developer, Contact Center Systems
Senior Backend Platform Developer
We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first, where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.
Responsibilities
Development & Architecture
- Build production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Define technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
Observability & Automation
- Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Implement automation and AI-enabled workflows to enhance routing, agent support, troubleshooting, and operational visibility.
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Migration & Scalability
- Create migration tooling to transition legacy telephony and contact center workflows onto modern platforms while ensuring future scalability.
Requirements
Essential
- 5+ years of backend software engineering experience, preferably in Node.js or TypeScript.
- Strong expertise in API design, system architecture, integration, debugging, and asynchronous systems.
- Hands-on experience with AWS Lambda or similar cloud/serverless architectures.
- Practical experience with logging, monitoring, search, data pipelines, or production observability.
- Proficiency in using AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code reviews, branching, and CI/CD collaboration.
- Senior-level judgment to solve ambiguous operational problems with clean, maintainable technical solutions.
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Preferred Experience
- Contact center, telephony, or workflow automation domains.
- Knowledge of platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Background with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or similar infrastructure as code tools.
Impact
This senior role will help Navan modernize the technical foundation behind our contact center environment. Key initiatives include:
- Legacy platform migration to more efficient, reliable systems.
- Enhanced observability for better operational visibility.
- AI-powered automation to improve agent assistance and efficiency.
- New services that make customer and agent experiences faster, smarter, and easier to manage.
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