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We are delighted and excited to offer this opportunity to join an award-winning and rapidly expanding tech business in the telecommunication billing sector.
Due to recent sales success, they have secured commitment from multiple Telecom/Mobile Resellers, VARs, and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform.
Therefore, we need another Senior Billing Analyst to join the team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.
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Responsibilities
The successful candidate will be responsible for the customer support of our billing solution.
- 1st line customer support
- As well as executing the monthly billing run, time is also spent on improving client experience through speedy response and resolution of customer queries.
- Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
- Working with partner service providers to resolve queries and customer faults.
- Take responsibility for the training and education of both existing and new customers.
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Key Qualifications And Skills
- Experience in working in the telecoms industry with a good understanding of Telecoms Billing is essential
- Good understanding of Mobile and or Fixed Telecoms Services is desirable
- Excellent communication and inter-personal skills
- Strong skills in Excel and knowledge of other Microsoft Applications
- Organised and having an eye for detail
- Proactive focus on customer support and delivery
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