Relativity
Senior Billing Specialist
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Senior Billing Specialist (Remote Hybrid)
Job Overview
The Order-to-Cash (OTC) organization oversees the end-to-end process that converts customer agreements into billed, collected, and reported revenue, acting as the operational bridge between commercial commitments and financial outcomes. Key responsibilities include:
- Customer account setup and management
- Contract and billing configuration
- Invoice generation, payment processing, and accounts receivable
- Collections, dispute resolution, reconciliation, and reporting
The Senior Billing Specialist is a strategic leader within the OTC team, ensuring accurate, timely invoice preparation, processing of contracts and billing documentation, and compliance across diverse product lines and billing models. This role prioritises billing queue ownership, standardization of procedures, and accountability for high-value customer portfolios, while driving continuous process improvements and automation.
Key Responsibilities
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Contract and Billing Management
- Process full range of contracts (new business, add-ons, renewals, replacements, terminations, extensions, and hybrid models) for a global customer base (B2B, B2G).
- Support month-end and mid-month billing cycles for SaaS, license-based, and services products, including:
- New business invoicing
- Add-on/usage adjustments
- Renewals and contract extensions
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Billing and Operations
- Manage key billing queues (Salesforce billing tickets, Finance Queue inquiries) for timely issue resolution.
- Oversee customer usage commitments, license extensions, and new requests to ensure alignment with financial commitments.
- Maintain and update billing Standard Operating Procedures (SOPs); assist with team onboarding and cross-training.
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Process Efficiency and Innovation
- Identify opportunities for billing process optimisation, with a focus on automation and AI tools to reduce manual effort and improve accuracy.
- Lead or project-manage pricing/structural changes, new product launches, reprocessing, and manner/system enhancements.
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Customer Account Leadership
- Serve as subject matter expert for high-value customer accounts and valuables escalations, both billed revenue growth and minimises contracting issues.
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Cross-Functional Collaboration
- Partner closely with Revenue Accounting, Deal Desk, Sales Operations (e.g., Amendment creation request support), and Legal to ensure seamless OTC order-cycle execution in high-growth environments.
- Engage frontline ad-hoc projects, audits, and other company-wide initiatives.
Qualifications and Requirements
Experience and Background
- 5+ years in invoicing, billing, account management or Order-to-Cash roles.
- Strong preference for experience in SaaS environments, usage-based billing systems, and global customer fulfilment workflows.
- Proven track record in continuously improving billing processes by leveraging technology, especially with:
- Cloud billing tools (e.g., Zuora, billing_revenue cloud)
- Salesforce Revenue and Collections Suite
- ERP systems (Oracle, SAP, Workday)
Technical & Analytical Skills
- Advanced proficiency in Microsoft Office Suite (reflect for Excel data analysis and presentation).
- Familiarity with automated self-service portals, usage-recalculation engines.
Personal Attributes
- Self-motivated, highly organised, and exceptionally detail-oriented.
- Ability to balance multiple priorities and deadlines collaboratively, often across teams geographically.
- Strong analytical problem-solving mindset; can identify inefficiencies and propose solutions.
- High ethical standards, with full focus on ensuring accurate financial systems and non-manipulating customers over pricing disputes.
Team-oriented Collaborator
- Optional proficiency with English grammar for straight reporting of errors.
- Flexible multitasking, offering both guidance for junior colleagues and subject matter expertise mitigating cross-disciplinary coordination challenges.
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Desired Background
While not mandatory, candidates with experience in the following domains will be advantageous:
- High-growth SaaS, tech, or enterprise software environments
- Reviewed Business Operations, deal review staff or Legal Contract Support Roles
Education
- Bachelor’s degree in Business, Finance, Accounting, or related fields preferred. --ms or certifications in commercial revenue accounting are not necessary but provide education duty.
Salary and Benefits
Relativity is committed to transparent, competitive, fair and equitable compensation. This role offers:
- Base salary: £60,000–£90,000 depending on experience.
- Year-End Bonus and Performance-Based Incentives
- Longevity supported through structured career progression.
Note: future salary structures allow room and cost of living support factors.
Required Skills
- Accounts Receivable (AR) Management — Credit and billing issue resolution, aging reports.
- Billing and Revenue Cycle Expertise — Pricing strategy alignment with customer records.
- Strong Communication Skills — Written/inquiries, escalations, documentation, procedures.
- Customer Service — Handling escalations tactically, with technical diligence.
- Proficiency in Data Entry and ERP Systems.
Why Join Relativity?
We reimagine legal technology and stand out from competitors both in the battle against predictability, yet level with our accomplishments. Prize like our team meeting diverse ways to collaborate across unique disciplines. +++++ Whether you are looking for personal satisfaction, career development or making critical product decisions, we respect the commitment of every employee.
EOE (Emptying On Equity)
We embrace a culture of inclusion, supporting every individual regardless of how one identifies professional training or publicly assess.
-- Any questions concerning hiring process or schedule considerations feel free to respond to (address not disclosed).
Apply now! [Contact Link] (pending upload).
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