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Senior Business Analyst - The AA, Newcastle
Company Description / Business Unit
The AA is the nation’s leading motoring organisation, offering a wide range of products and services—from roadside assistance and motor insurance to cutting-edge driving technologies. Part of the Chief Operating Office (COO), this dynamic team provides stability and drives growth through innovation.
With over a century of evolution, we continue to expand, diversify, and modernise. Joining us as a Senior Business Analyst means playing a critical role in shaping technology change and supporting projects across Insurance, Road Operations, Sales, Finance, B2B and wider Group functions.
Hybrid working model: 3 office days per week in Newcastle.
The Role
As a Senior Business Analyst, you’ll bridge the gap between business stakeholders, technology teams, and project delivery—delivering clarity, structure, and real impact in complex tech environments.
This role is ideal for someone who thrives in ambiguity, translates business needs into actionable technical requirements, and supports projects via Agile and Waterfall methodologies. You’ll also mentor junior analysts, driving continuous improvement in best practices.
Key work areas:
- Legacy systems
- Digital platforms
- Regulatory and supplier-led change
- Insurance and financial services
About the Responsibilities
Core Duties
- Requirements Capture & Analysis
- Capture, analyse, and document functional and non-functional requirements for technology projects and business-as-usual (BAU) initiatives.
- Address current and future state processes, identifying risks, dependencies, and opportunities for improvement.
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Stakeholder Collaboration
- Work closely with business stakeholders, Product Owners, developers, architects, testers, and external suppliers to translate business needs into deliverable technical solutions.
- Lead workshops and requirements discussions, gaining consensus across senior leaders, subject matter experts, and cross-functional teams.
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Delivery & Facilitation
- Support Agile and Waterfall methodologies, ensuring requirements stay aligned with quality at all stages.
- Ensure robust priority handling and multi-priority management across complex change portfolios.
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Community & Growth
- Coach and mentor junior Business Analysts, sharing best practices and driving the evolution of the BA community within the organisation.
What We Need From You
Experience & Skills
- Substantial Business Analysis experience in a corporate or complex enterprise environment.
- Expertise across digital systems and legacy/back-end environments, able to transition between business and technical languages.
- Practical knowledge of Agile and Waterfall methodologies and the Software Development Lifecycle (SDLC).
- Proven track record in:
- Requirements capture and analysis
- Process mapping
- Data modelling
- Non-functional requirements
- Strong stakeholder management and communication skills, with the ability to challenge constructively and influence decisions.
- A pragmatic, analytical approach with experience managing multiple priorities and working in portfolio business environments.
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While domain experience in insurance, financial services, payments, mobile workforce management, SAP, or regulatory change would be advantageous, it is not mandatory.
Open to All
The AA is an equal opportunities employer. We actively encourage applications from diverse backgrounds and welcome candidates committed to building an inclusive workplace. Each of our five communities (representing a variety of shared backgrounds) fosters belonging and drives culture change.
“Helping people progress, grow, and feel like they belong is at the heart of who we are."
Benefits & Perks
Competitive Rewards
- Annual Bonus
- Cash-Car Allowance
- Private Medical Insurance
Employee Well-Being
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme (with up to 7% employer contribution)
- Free AA breakdown membership from Day 1 (with 50% discount for friends and family)
- Discounts on car and home insurance (AA products)
Support & Development
- Discounted employee schemes (salary sacrifice cars, healthcare, shopping, holidays, plus more)
- Company-funded life assurance
- Employee Assistance Programme and 24/7 remote mental health support
- Regionwide learning and development opportunities to advance your career
We’ve put together just a snippet of the benefits! Join us to discover more about being part of the driving force behind The AA.
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