Quickline Communications Limited
Senior Business Analyst
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Senior Business Analyst
Senior Business Analyst - Digital Transformation
About the Role
We’re Quickline, a company dedicated to ensuring everyone deserves great internet. Whether it's for personal use, work, or education, our customers are at the heart of everything we do. We are currently delivering an enterprise-wide digital transformation that modernises our systems, processes, and customer journeys.
In this pivotal role as a Senior Business Analyst, you will help shape and drive our transformation projects. If ideas that tackle complex challenges spark your passion and arranging meetings with stakeholders puts a smile on your face, then we’d love to hear from you.
Key Responsibilities
Transformational Leadership
- Play a key role in delivering our digital transformation across:
- Systems
- Processes
- Full end-to-end customer journeys
- Lead meaningful change and champion customer-centric, data-driven outcomes.
Strategy and Execution
- Operate at a strategic level, translating business strategy into actionable and measurable outcomes.
- Combine strong hands-on execution skills with detailed analysis, leveraging Agile practices.
Stakeholder Influence
- Collaborate with stakeholders, software architects, and vendors to ensure alignment and successful delivery of digital initiatives.
- Provide constructive challenge, effectively influencing decision-making across the organisation.
Leadership Development
- Deputise for the Head of Digital Transformation and assist in shaping the direction of the team.
- Contribute to building capability by designing modern Business Analyst (BA) practices, including:
- Agile methodologies
- Product-led approaches
- Data-driven principles
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- Mentor and develop colleagues in deliverBusiness analysis techniques.
Measurable Outcomes
- Use KPIs, insights, and data analysis to validate outcomes and implement continuous improvement.
Requirements
For this Senior Business Analyst position, we’re looking for an experienced professional who:
- A strong track record of delivering as a Senior Business Analyst in digital or transformation environments.
- Accredited experience in complex, cross-functional initiatives where multiple priorities must be managed effectively.
- Proven ability to:
- Elicit, structure, and document fully developed requirements, translating stakeholder needs into testable and achievable backlog items.
- Effectively work with Agile artefacts, including user stories and backlog management.
- Familiarity with CRM (Customer Relationship Management) and ITSM (IT Service Management) platforms. Experience with Salesforce is welcome but not essential.
- Facilitation skills to run workshops and engagements with stakeholders at all levels of the organisation.
- Confidence in providing constructive insights and challenging conventional approaches to .
- Capability to work seamlessly with software architects and third-party vendors, ensuring proper requirements are met.
- Drive solutions that are fit for purpose, demonstrate repeatable success, and outweigh traditional or legacy IT approaches.
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Benefits
Key perks at Quickline:
Workplace Benefits
- Pension scheme with 5% employer contribution (plus the option to contribute further).
- Health Cashback Scheme, covering expenses such as:
- NHS prescriptions
- GP and optician charges
- Undergoing outpatients’ consultations
- Mental health support and private therapy allowance
- Access to confidential 24/7 online GP consultations
- Discounted EAP (Employee Assistance Programme)
Leave & Flexibility
- 25 days annual leave, plus bank holidays.
- Personal days off for:
- Your birthday
- House move
- Wedding day
- Option to buy or sell up to 5 additional days off
- Enhanced Paternity/Maternity/Adoption (PA fancy) leave options.
Retail perks
- High Street Shopping Discount scheme, including discounts at:
- Travel retailers (e.g., holidays)
- Supermarkets
- Fast food/drinks
- Sport and leisure brands
- Tech stores
- Insurance providers
- High-street brand retailers (like IKEA, M&S)
- Membership discounts at select holiday and accommodation providers
Company Culture and Ongoing Learning
- Free on-site parking.
- Frequent “Lunch & Learns”, hosting learning sessions and guest speakers.
- Summer and End-of-Year parties, plus other social gathering events.
- Customer Obsession Awards, celebrating stellar performance, innovative solutions, and outstanding service every year.
Note to agencies: Quickline has an internal recruitment team and do not accept unsolicited CVs from agents or third parties.
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