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Senior Business Analyst
Senior Business Analyst – The AA, London
- Location: London (Hybrid working – 3 office days per week)
- Employment Type: Permanent, full-time
- Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
About The AA
Think the AA is just about roadside assistance? Think again.
For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers—from roadside assistance to home and motor insurance, and the latest driving technologies. As we continue to expand, diversify and modernise, your role as a Senior Business Analyst will be crucial in driving our continual growth and innovation.
At The AA’s Chief Operating Office (COO), we shape and support our future with stability, scalability, and bold new paths. We’re the architects of change.
The Role
As a Senior Business Analyst, you will work across diverse technology change programmes, key areas including:
- Insurance
- Road Operations
- Sales
- Finance
- B2B
- Wider Group Functions
You will be the strategic link between business stakeholders, product teams, architects, developers, testers, and external partners.
This isn’t just a business analysis role—it’s the opportunity to operate at the intersection of digital platforms and legacy systems. You’ll bring sound judgement to ambiguous, complex landscapes—understanding and connecting ideas to deliver tangible outcomes, all while guiding teams through both Agile and Waterfall methodologies.
You will also act as an ambassador for the wider Business Analysis community, sharing skills, mentoring junior colleagues, and championing best-in-class ways of working. Experience from sectors like Insurance, Financial Services, Payments, Mobile Workforce Management, SAP, Regulatory Change, or Supplier-led Technology Delivery would be perfect but isn’t mandatory. Relevant professional qualifications such as BCS or IIBA might hold extra career value.
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Key Responsibilities
- Capture, analyse, and document functional and non-functional requirements across multiple technology change projects and ongoing business-as-usual initiatives.
- Collaborate with business stakeholders, Product Owners, architects, developers, testers, and suppliers to clarify and articulate requirements from business needs to workable solutions.
- Critically examine current and future-state processes, pinpointing gaps, risks, dependencies, and opportunities that drive superior customer, colleague, and business outcomes.
- Deliver high-quality requirements in both Agile and Waterfall environments, ensuring alignment, prioritisation, and timeliness.
- Facilitate workshops, lead requirements discussions, and elicit consensus across senior leadership and expert stakeholder groups.
- Mentor and develop junior Business Analysts, reinforcing best-practice approaches and fostering growth within the BA community.
What You’ll Bring
- Years of experience as a Business Analyst in a corporate, enterprise or high-complexity environment.
- Proven ability to work effectively with both digital platforms and legacy or back-end systems, skillfully translating between business and technical perspectives.
- Confident readiness to manage ambiguity, with a focus on extracting actionable insights.
- Strong familiarity with software development lifecycles, including Agile and Waterfall methodologies.
- Track record of capturing, analysing, and documenting requirements including process mapping, data modelling, and non-functional specifications.
- Exceptional stakeholder management and communication skills, with a commitment to constructively challenge, influence, and drive collaborative decision-making.
- A pragmatic, analytical, and delivery-focused approach—capable of juggling multiple priorities while navigating complex change portfolios.
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Benefits
At The AA, we recognise the value of our people and reward directly for it:
- 25 days’ annual leave plus bank holidays
- A Holiday Buying Scheme for extra leisure time
- Worksave pension scheme (maximum 7% employer contribution)
- Free AA Breakdown & Recovery Membership from Day 1 (plus 50% discount for family and friends)
- Enhanced discounts on AA car and home insurance products
- Comprehensive employee benefits, including access to a car salary sacrifice scheme and superior shopping, healthcare, and holiday discounts
- Company-funded life assurance
Plus, a vast suite of learning and development opportunities to support long-term career advancement.
- Employee Assistance Programme
- A 24/7 remote GP service for employees and their families
Culture & Values
We’re an equal opportunities employer, welcoming every perspective and background.
The AA proudly celebrates diversity, believing the unique contributions of each employee enrich both our culture and the way we serve our customers. We actively encourage applications from underrepresented groups and are committed to fostering an environment of inclusion, empowerment and belonging.
- Our five employee communities bring together colleagues with shared characteristics, promoting collective growth towards meaningful progress across the business. Here, you always feel seen—and always inspired to bring your authentic self to work.
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