PSD Group
Senior Business Analyst
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Senior Business Analyst – Workforce Management (Scheduling / Rostering) System Implementation - Transport Sector (FTC for 24 months)
A leading UK transport organisation is seeking an experienced Business Analyst to join a major transformation programme focused on optimising workforce management. This particular project will focus on the implementation of a vendor platform (HASTUS) for workforce scheduling / Rostering.
This is an exciting opportunity to play a key role in implementing a best-in-class workforce planning system, driving operational efficiency, and shaping scalable processes across a complex, multi-operating environment.
The Opportunity
- You will work at the heart of a high-impact programme implementing an advanced workforce management platform designed to optimise scheduling, rostering, and daily operational allocation.
- Collaborating with operational teams, technology partners, and central functions, you’ll help design and deliver efficient, standardised, and scalable processes that support day-to-day transport operations.
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Key Responsibilities
- Lead detailed process analysis across workforce scheduling, rostering, and daily operations
- Document “as-is” and “to-be” processes, identifying improvement opportunities
- Translate business needs into clear functional and process requirements
- Facilitate workshops and stakeholder sessions to gather and validate requirements
- Support the design of workforce planning, scheduling, and dispatch processes
- Collaborate with technology teams and vendors to ensure successful system delivery
- Support UAT, integration, and data readiness activities
- Identify risks, gaps, and dependencies, supporting mitigation planning
- Contribute to change management, training materials, and user adoption
- Produce high-quality documentation including SOPs and process maps
What We’re Looking For
- Proven experience as a Business Analyst on complex transformation or system implementation programmes
- Strong process mapping and analysis skills (e.g. BPMN or similar)
- Experience in workforce management, scheduling, or operational systems. Hastus experience nice to have but not essential
- Ability to translate business requirements into structured solutions
- Strong stakeholder engagement and facilitation skills
- Experience supporting UAT and full delivery lifecycle
- Analytical mindset with the ability to interpret operational workflows
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Desirable:
- Experience in transport, rail, logistics, or similar operational environments
- Exposure to workforce scheduling tools (e.g. HASTUS or similar)
- Experience working across multi-site or federated organisations
This is a unique opportunity to contribute to a large-scale operational transformation programme within a critical infrastructure sector, where your work will have a tangible impact on daily service delivery.
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