United Utilities
Senior Business Analyst
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Senior Business Analyst (Portfolio Lead)
Location: Warrington (Hybrid – 3 days per week onsite)
Contract: Permanent
Salary: Competitive + bonus + excellent benefits
Lead analysis. Shape transformation. Deliver change that matters.
At United Utilities, our work underpins everyday life for millions of people. As a Senior Business Analyst, you’ll sit at the heart of our change portfolio — setting the direction for business analysis, leading a high-performing team, and ensuring complex change is delivered successfully, on time and to a high standard.
The Role
Your core purpose is to provide Business Analysis leadership across a portfolio of large, complex initiatives. You’ll define and shape the analysis approach, lead and develop a team of Business Analysts, and work closely with Business Change, Transformation Delivery, and Technology teams to ensure solutions are fit for purpose and deliver real value.
This role follows a hybrid working model, with three days per week onsite in Warrington and the remaining time worked flexibly.
What You’ll Be Responsible For
Delivery & Portfolio Leadership
- Provide senior Business Analysis expertise across large-scale, complex change initiatives
- Act as the central point of contact for Business Analysis within the portfolio
- Build, organise and line-manage a team of Business Analysts, ensuring high-quality outputs are delivered to time
- Shape and govern the Business Analysis approach across initiatives, maintaining alignment to plans and outcomes
- Coordinate and assure the quality of analysis artefacts across the team
- Manage Business Analysis workstreams across the wider portfolio
- Apply and champion standard methodologies, tools and techniques
- Build strong, trusted relationships with delivery teams and senior stakeholders across the business
- Work with Technology and Business teams to define solutions and prioritise features based on business value
- Clearly communicate complex problems, articulating costs, risks and benefits to support informed decision-making
- Collaborate with Test and Technical teams to ensure solutions are robustly tested and accepted
- Partner with Change Management to assess impacts on people, processes and technology
- Coach, mentor and develop Business Analysts through hands-on leadership and continuous learning
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Business Analysis Service Development
- Contribute to the ongoing development and maturity of the Business Analysis service
- Provide feedback on service performance across the portfolio to improve how we deliver change
- Work closely with Business Change and Transformation teams to drive continuous improvement
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Leadership & People Management
- Line manage a team of Business Analysts working across the portfolio
- Act as a delegate for senior leadership in the absence of your line manager
Essential
What you’ll bring
- Demonstrated experience operating as Senior Business Analyst or extensive experience as a Business Analyst on large, complex programmes.
- Proven line management experience.
- BCS Practitioner Certificate in Business Analysis.
- Experience delivering both Agile and traditional change.
- Experience working on complex transformation initiatives.
- Strong stakeholder management and communication skills.
- Expert-level competency in Microsoft 365.
- Experience using JIRA, Confluence, Visio or similar tools.
Desirable
- Experience developing and coaching Business Analysts.
- BCS International Diploma or equivalent.
- Agile or SAFe certification (e.g. AgileBA, SAFe BA).
- Experience using Power BI and/or AI to evolve service delivery.
- Utilities, finance or large-scale transformation experience.
What You’ll Get In Return
- 21% combined pension contribution
- Up to 10.5% annual bonus
- 26 days annual leave, rising to 30 with service
- Wellbeing days
- Private medical cover
- Awards and recognition schemes
- Retail discounts and Sharebuy
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