Pixelcode Technologies
Senior Business Analyst , Warwick - Contract
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Business Analyst - Microsoft Dynamics 365 & Power Platform
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We are looking for an experienced Business Analyst - Microsoft Dynamics 365 & Power Platform to support a major Customer Excellence transformation programme. You will play a key role in migrating CRM from Salesforce to Microsoft Dynamics 365 (D365) and delivering a new Charging & Billing platform on Microsoft Power Platform.
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Working with business and technical teams, you will gather requirements, analyse business processes, support data migration, and ensure solutions meet business, operational, and regulatory needs.
Key Skills
- Proven experience as a Business Analyst on large business transformation programmes.
- Gather, analyse, and document business, functional, and data requirements.
- Lead stakeholder workshops, interviews, and requirements gathering sessions.
- Translate requirements into user stories, process flows, functional specifications, and acceptance criteria.
- Experience working on CRM implementations or migrations, ideally Microsoft Dynamics 365 (D365) or Salesforce.
- Experience working within the utilities sector or other regulated industries is highly desirable.
- Support the delivery of Microsoft Power Platform solutions, including Charging & Billing platforms.
- Produce As-Is and To-Be process maps, gap analysis, and process improvement recommendations.
- Support data migration, data mapping, validation, and business data quality activities.
- Work closely with developers, architects, testers, and project managers throughout the project lifecycle.
- Support UAT, defect management, and business readiness activities.
- Strong knowledge of Agile/Scrum delivery methodologies.
- Excellent communication, analytical, and stakeholder management skills within enterprise environments.
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