ScaleOps Search Ltd
Senior Business Analyst
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Senior ServiceNow Business Analyst
Contract (Inside IR35) or Permanent
UK Remote with occasional travel to London (bi weekly)
We're supporting a growing technology consultancy in the search for an experienced Senior ServiceNow Business Analyst to join their expanding delivery team. This is an exciting opportunity to work on large-scale ServiceNow transformation programmes for enterprise clients, delivering business-critical solutions across complex environments. This role would suit a senior consultant who enjoys working closely with stakeholders, shaping solutions and driving successful ServiceNow implementations from discovery through to delivery.
Key Responsibilities
- Lead discovery sessions and stakeholder workshops to capture business requirements.
- Translate business needs into high-quality user stories, functional requirements and acceptance criteria.
- Work closely with Solution Architects and development teams to design effective ServiceNow solutions.
- Drive process improvement, automation and ServiceNow best practice across client engagements.
- Support data mapping, integrations, testing and User Acceptance Testing (UAT).
- Facilitate communication between business and technical teams throughout the project lifecycle.
- Provide guidance to junior consultants and contribute to continuous improvement initiatives.
- Produce clear documentation, process maps and management reporting.
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What we're looking for
- 5+ years' experience as a Business Analyst delivering ServiceNow implementations.
- Strong experience across ITSM together with one or more of:
- ITOM
- CSDM
- CSM
- ITAM
- FSO (desirable)
- Excellent stakeholder management and workshop facilitation skills.
- Experience working within Agile delivery environments.
- Strong understanding of ITIL processes and service management best practices.
- Experience supporting data migration, integrations and UAT.
- Ability to work in a client-facing consultancy environment.
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Desirable
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) certifications.
- ITIL Foundation certification.
- Experience within Financial Services or other enterprise organisations.
What's on offer
- Contract (Inside IR35) or Permanent opportunities available.
- Primarily remote with occasional travel to London for client workshops and key project meetings.
- Opportunity to work on large-scale enterprise ServiceNow transformation programmes.
- Collaborative consultancy environment with excellent long-term project opportunities.
If you're an experienced ServiceNow Business Analyst looking for your next challenge, we'd love to hear from you. Apply today or get in touch for a confidential discussion.
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