G MASS
Senior Business Change Lead - Insurance
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Senior Business Change Lead
Our client, a Lloyd's Managing Agent, is seeking an experienced Senior Business Change Lead to drive a sequence of significant technology-enabled business transformation programmes. The role will initially focus on the implementation of an Identity and Access Management (IAM) solution, before transitioning to support an Underwriting Workbench implementation and a subsequent HCM (Human Capital Management) transformation.
This is a flexible, part-time engagement (1–5 days per week) suited to a senior change professional who can operate independently, build credibility quickly with senior stakeholders, and flex across concurrent or sequential change initiatives within a London Market environment.
Key Responsibilities
- Lead end-to-end business change activity across the IAM implementation, followed by the Underwriting Workbench and HCM transformation programmes.
- Design and own the business change strategy, including stakeholder engagement, communications, training and business readiness plans for each initiative.
- Build and maintain strong working relationships with senior stakeholders across IT, HR, Underwriting and wider business functions.
- Assess change impacts across affected teams and translate technical delivery milestones into business-facing readiness activity.
- Develop and deliver communications plans and materials to support awareness, understanding and buy-in at all levels of the organisation.
- Design and oversee training approaches and materials to support user adoption of new systems and ways of working.
- Define and track adoption and business readiness metrics, escalating risks and issues to programme leadership as required.
- Work closely with programme and project managers, technical delivery teams and third-party vendors to ensure change activity is aligned with delivery timelines.
- Provide senior-level guidance on change best practice, drawing on prior experience of similar platform implementations.
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Requirements
- Proven track record leading business change on technology-enabled transformation programmes, ideally at a senior or lead level.
- Strong stakeholder engagement and senior stakeholder management skills, with the ability to influence without direct authority.
- Demonstrable experience across the full change lifecycle: communications, training design and delivery, business readiness and adoption.
- Confident, independent operator, comfortable managing ambiguity and working flexibly across multiple concurrent priorities.
- Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences alike.
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Desirable
- Prior involvement in an IAM, IGA (Identity Governance and Administration) or PAM (Privileged Access Management) implementation.
- Experience of Underwriting Workbench platforms or comparable underwriting technology transformation.
- Experience of HCM platform implementations, such as Workday, Dayforce, SuccessFactors or similar.
- Prior experience within the London Market or Lloyd's insurance market, with an understanding of market-specific processes and regulatory context.
Basis: Interim/contract, engaged via G MASS.
Duration: Aligned to the technology change programme timeline, initial 6-month contract.
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