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Senior Business Change Manager
Senior Change & Transformation Specialist
Location: Based at Manchester Airport (Permanent role)
Flexibility: Flexible/Hybrid working for a better work/life balance
Key Message: We are proud to be a diverse employer and welcome candidates from all backgrounds.
Why MAG?
[At] Manchester Airports Group (MAG), we provide the airport facilities and travel services that enable people to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers annually across Manchester, London Stansted, and East Midlands Airports.
- We operate across 270+ international destinations, ensuring connections that support regional growth and prosperity.
- Sustainability is at the heart of everything we do—driving responsible environmental practices and community engagement.
We believe that creating a first-class travel experience for passengers starts with nurturing a first-class career experience for our colleagues. Our commitment to inclusivity fosters a work environment where everyone can thrive.
As a colleague at MAG, you’ll benefit from an outstanding package, including:
- Competitive bonus scheme
- 10% company pension contribution
- Car allowance
- Private medical scheme
- 25 Days holiday (plus bank holidays), with the option to purchase additional days
- Free parking or subsidised public transport
- Discount schemes across a wide range of brands
- 2 voluntary days to support workplace giving initiatives
- 24/7 Virtual GP service
- Care Concierge support
The Role
The Strategic Change Team sits at the core of MAG’s transformation agenda. We lead complex, cross-functional programmes aimed at reshaping the organisation’s operational efficiency and delivering for:
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- Passengers
- Colleagues
- Business partners
Beyond execution, our broader role involves ensuring sustainable change adoption, working collaboratively with stakeholders across the organisation to:
- Drive employee engagement
- Build capability
- Embed new methods of working
Key Responsibilities
Your focus will include:
- Programme leadership: Shaping and steering change strategies that drive adoption, readiness, and behavioural change.
- Stakeholder alignment: Acting as senior guide, ensuring seamless integration across projects forlifted capability and aligned delivery.
- Methodology application: Implementation of the PROSCI framework to guide successful transformation outcomes.
- Operational transformation: Modernising systems, streamlining processes, and adopting data-driven decision-making to enhance efficiency.
- Quality improvement: Standardise approaches and realise measurable business benefits.
Impact Areas
- Kerb-to-gate optimisation: Supporting a seamless, resilient, and efficient airport operation.
- Customer experience: Contributing to a superior journey for passengers.
- Resource uplift: Strengthening employee capabilities to thrive in a transforming environment.
What Makes Applicants Successful?
The ideal candidate will demonstrate:
- Proven senior change experience, ideally inclusive of PROSCI methodology, within large, multi-faceted business transformations (not necessarily in aviation or airports).
- Ability to deliver results from a strategic, holistic perspective while balancing workplace relationships.
- Strong communication skills: Facilitating meaningful engagement with stakeholders while constructively challenging where needed.
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Join us at the forefront of strategic change, shaping the future of air travel and delivering tangible improvements for passengers and colleagues.
Equal Opportunities & Support
We build incredible things at MAG together
Our Journey Makers community is defined by:
- Inclusivity & diversity: Every team member brings their unique strengths to achieve excellence.
- Growth opportunity: From entry-level roles to leadership positions, there’s potential for all.
- Mission-driven focus: We aim to lead our industry on sustainability, efficiency, and service.
We encourage all applicants—regardless of tradition—to apply. What truly matters is the energy and perspective you bring.
Commitment to Accessibility
We are an Attitude of Mind Disability Confident employer. That means we accommodate individual needs to ensure you perform at your best. If you require adjustments for interviews or applications, please let us know—we are here to support you.
Colleague Communities
We take pride in fostering a workspace where everyone belongs. Our Colleague Communities include:
- Women’s Network
- Embrace (Race & Ethnicity)
- Fly with Pride (LGBTQIA+)
- Mind Matters (Mental Health)
- PACT (Parents & Carers)
- RespectABILITY (Disability & Neurodiversity)
- CAVU Global ID&E Affinity Group
At MAG, every journey matters.
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Jessica, London
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