Smart Communications.
Senior Business Intelligence Developer
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Senior Business Intelligence Developer
Summary
We are looking for a Senior Business Intelligence Developer to establish and grow our enterprise BI capability within the Data Operations function of a growing SaaS business. This is a hands-on role focused on delivering dashboards and analytical solutions, defining BI standards and governance, and partnering with stakeholders across the business to drive data-informed decision-making.
As the company's central BI specialist, you will build and own critical dashboards for Senior Leadership, Executives, and the Board, while establishing the governance, best practices, and operating model that enable trusted self-service analytics across the organisation. You will operate a hub-and-spoke BI model, supporting teams to create their own reporting solutions while ensuring alignment with the corporate data strategy. As part of the Data Operations function, you will work closely with the Head of Data Operations to mature the organisation's BI capability and deliver the vision for governed, scalable analytics.
Working alongside Data Engineers, subject matter experts, and business stakeholders, you will deliver scalable, automated analytics solutions that support key business decisions. You will help drive the next phase of our data journey, innovating how the business leverages data and unlocking the full value of the Databricks Lakehouse Platform and its modern BI, AI, and analytics capabilities. This is a highly visible role with the opportunity to shape how Business Intelligence is delivered across the organisation.
About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ ,for enterprise-scale customer communications, SmartIQ™ for digital forms transformation, and SmartDX™ , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.
Responsibilities
- Design, build, and maintain high-impact BI dashboards and analytics solutions in Databricks AI/BI, translating business requirements into actionable insights using data from across the organisation.
- Partner with stakeholders across various business functions to gather requirements, align KPI definitions, and deliver reporting solutions that drive decision-making.
- Work closely with Data Engineering to align BI solutions with the Databricks Lakehouse architecture, data models, and governance standards.
- Leverage Databricks AI/BI capabilities to enhance insight discovery, analytics, and self-service reporting (e.g. Genie Spaces)
- Own and evolve BI governance, standards, best practices, and documentation in alignment with the corporate data strategy.
- Establish and operate a BI Centre of Excellence and hub-and-spoke delivery model, enabling teams to create reporting solutions under shared standards, governance, and best practices.
- Manage BI delivery through Jira, including backlog management, prioritisation, stakeholder communication, and delivery planning.
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What we’re looking for:
Must have skills and experience:
- 5+ years' experience in Business Intelligence, Analytics, or a related field, with hands-on ownership of dashboard development and stakeholder-facing delivery.
- Strong SQL skills and experience developing dashboards and analytics solutions in Databricks AI/BI; Python experience preferred.
- Experience designing intuitive, user-centric dashboards that support business processes and decision-making.
- Strong understanding of data modelling, semantic layers, KPI design, and metric definition for reporting and analytics.
- Strong stakeholder management and communication skills, with the ability to elicit business requirements and translate them into actionable reporting and analytics solutions.
- Experience working with Databricks AI/BI or other modern enterprise BI platforms.
- Experience managing work using Jira or similar delivery management tools.
- Experience establishing BI governance, standards, or Centres of Excellence.
Advantageous skills/experience:
- Exposure to AI-enabled analytics or advanced BI capabilities.
- Experience working with Sales, Finance, Customer Success, or SaaS operational data.
- Familiarity with Salesforce, NetSuite, usage, and AWS cost data.
- Experience supporting Executive Leadership or Board-level reporting.
- Experience operating within a hub-and-spoke or self-service BI environment.
- Experience working with executive stakeholders and translating strategic business questions into reporting solutions.
SMART Values
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
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What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the company’s performance, so we are all incentivized to over-achieve!
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution, Cycle2Work and childcare vouchers, as well as 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role is remote with occasional visits to the office as required.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
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