DMC Healthcare
Senior Business Manager
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Senior Business Manager
Application Deadline: 12 July 2026
Department: Primary Care
Employment Type: Permanent - Full Time
Location: DMC Chadwick Road Surgery, SE15 4PU
Reporting To: Group Managing Director
Compensation: £60,000 - £65,000 / year
Description
The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance, and patient-centred care. This is a senior multi-site leadership role requiring a commercially minded primary care leader with strong NHS relationships, current market knowledge, and the ability to deliver rapid improvements through effective people leadership, technology, AI, and data-led decision-making.
Key Responsibilities
- Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive, and safe service delivery.
- Develop and implement business plans that support growth, performance improvement, and long-term sustainability.
- Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs, and other healthcare stakeholders.
- Improve reputation, governance, and CQC readiness, with a focus on achieving outstanding patient care and service quality.
- Use data, digital tools, and AI-enabled approaches to support quick decision-making, performance improvement, and cost-effective service delivery.
- Identify and maximise income opportunities, including capital and revenue funding, enhanced services, and appropriate contractual opportunities.
Skills, Knowledge & Expertise
The ideal candidate will be an experienced and credible primary care leader who can combine strategic judgement with hands-on operational delivery. They will be resilient, highly organised, commercially aware, and confident leading teams through change while keeping patient care, safety, and service quality at the centre of all decisions.
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Essential
- Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs, or a comparable healthcare environment.
- Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy, and local healthcare priorities.
- Demonstrable experience managing practice operations, staff, budgets, performance, and service improvement.
- Established relationships or proven ability to build effective working relationships across the local and wider NHS.
- Experience supporting CQC compliance, governance, quality improvement, and inspection readiness.
- Strong financial acumen, with experience in budgeting, income maximisation, contract management, and cost control.
- Excellent communication, negotiation, problem-solving, and stakeholder management skills.
- Strong IT capability and confidence using data to monitor performance, identify issues, and drive improvement.
Desirable
- Management, HR, leadership, business, or healthcare management qualification.
- Experience managing more than one GP practice or working within a group primary care structure.
- Experience working collaboratively with Primary Care Networks and wider system partners.
- Experience securing or supporting NHS funding, service development, capital investment, or new revenue streams.
- Experience improving CQC outcomes or leading preparation for CQC inspection.
- Working knowledge of EMIS Web, SystmOne, or equivalent clinical systems.
- Confident user of clinical, operational, and reporting systems, ideally including EMIS Web, SystmOne, or similar primary care platforms.
- Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance, and patient access data.
- Understanding of how AI, automation, and data-led reporting can support rapid decisions, operational improvements, and efficiency.
- Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning, and the wider healthcare landscape.
- Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF, and data security.
- Knowledge of NHS contractual requirements, performance targets, enhanced services, and funding opportunities.
- Ability to assess complex operational issues quickly and make clear, evidence-based decisions.
- Ability to lead teams through change, difficult situations, and competing priorities.
- Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality.
- Ability to map and improve patient journeys, reduce friction, and improve access, communication, and experience.
- Significant experience in NHS Primary Care, general practice, PCNs, or a similar healthcare environment.
- Experience working with NHS stakeholders, commissioners, ICBs, PCNs, or equivalent partners.
- Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas, and service performance.
- Financial and commercial management, including budgets, payroll oversight, income generation, contract management, and cost improvement.
- Governance, compliance, patient feedback, complaints, risk management, and service improvement.
- Experience leading clinical, administrative, and operational teams.
- Experience managing recruitment, onboarding, training, performance management, and staff development.
- Experience leading change, restructuring, or service transformation in a complex healthcare setting.
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Job Benefits
- 25 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- A collaborative and inclusive team culture across clinical and technical functions
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