Somerset Council
Senior Business Support Assistant
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Senior Business Support Assistant
Salary: Grade 14 - £25,185 to £25,185 per annum
Closing date: 27 July 2026
Join Somerset Council in a rewarding role where your contribution truly matters, whether you're building your experience or bringing your existing admin skills. As a Senior Business Support Assistant supporting services for displaced people, you will play an important part in helping this vital area run smoothly, coordinating activities and day to day business processes, supporting colleagues, and ensuring individuals and families receive the support they need. This is a great opportunity to grow your skills in a supportive environment, gain valuable experience, and be part of a team making a real difference to people rebuilding their lives in our communities.
Role Summary
In this role, you’ll provide reliable administrative and operational support to teams across the Displaced People Service, helping services run smoothly day to day. This includes supporting the Homes for Ukraine, Planned Resettlement, Asylum and Refugee Housing teams. You’ll support the coordination of activities, help organise and document meetings, and maintain accurate records across databases according to business need, and to inform effective decision making. You will also support basic financial administration, alongside other Senior Business Support Assistants.
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You’ll make a real difference by helping teams stay organised and informed, allowing them to focus on supporting displaced individuals and families. By handling enquiries, supporting colleagues, and keeping systems up to date, you’ll play a key role in ensuring services run efficiently and respond to people’s needs.
Overall, this is an important position that supports the delivery of high-quality services for displaced people, while providing a great opportunity to develop your skills and build your experience in business support or administration.
What you'll do - Key Responsibilities
Essential
- Excellent communication skills both verbal and written.
- Ability to prioritise conflicting work demands and make decisions.
- Experience of working in an office environment and/or administration role.
- Sound working knowledge of Microsoft Office 365 applications in particular Microsoft Word, Microsoft Excel, SharePoint, including a competent level of numeracy and literacy.
- Experience of customer service.
- Experience organisation and administration support to meetings.
- Experience in handling data in a variety of platforms and IT applications.
- Experience of social media.
- Understanding of Data Protection.
- Be educated to GCSE level including English and Maths or hold an NVQ level 3/QCF Level 2 standard or equivalent.
- Ensure accuracy of data.
- Sound organisational skills.
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Desirable
- Experience of using and/or understanding of databases.
Additional Information
- 28 days’ annual leave, plus bank holidays
- 37 hours per week – Fixed Term Contract until 31/03/2028
- A generous benefits package that supports your wellbeing, work-life balance and ongoing development
Job description: [AG0250 Senior Business Support Assistant - Generic.pdf](AG0250 Senior Business Support Assistant - Generic.pdf)
Regretfully, we are unable to offer sponsorship for this role. Only full applications, CV and Supporting Statement, will be considered.
For an informal chat about the role, you can contact Eileen D’Souza, Service Manager, eileen.dsouza@somerset.gov.uk
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