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hackajob

Senior Campaigns & Issues Manager

Hounslow
Posted about 18 hours ago
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hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role.


Description

At Heathrow, communication plays a vital role in connecting colleagues, driving engagement and supporting some of the UK's most important business and operational priorities. We're looking for a creative, strategic and commercially minded Senior Campaigns & Issues Manager to shape and deliver impactful internal communications campaigns that inform, inspire and engage our people.

As part of the Internal Communications leadership team, you'll lead a talented team, build strong partnerships and drive campaigns that support everything from major employee engagement initiatives to some of the most significant moments in Heathrow's future. You'll play a key role in shaping how we connect, inform and inspire colleagues across the business.


Responsibilities

  • Lead the planning and delivery of Heathrow's annual internal communications campaigns programme, ensuring alignment with business priorities and strategic objectives.
  • Partner with senior leaders and stakeholders across the business to develop communication strategies that engage colleagues and support organisational objectives.
  • Own and oversee the campaign calendar, driving the successful planning, delivery and evaluation of internal communications activity.
  • Lead the management of sensitive and reactive communications, providing expert advice and support on high-profile business issues.
  • Use insight, data and stakeholder feedback to continuously improve colleague engagement, campaign effectiveness and communications delivery.
  • Manage and develop a team of communications professionals, fostering collaboration, creativity and high performance.

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Qualifications

  • Ability to translate business priorities into effective communication strategies, managing multiple projects and competing demands in a fast-paced environment.
  • Excellent written, verbal and presentation skills, with the ability to create compelling communications for a range of audiences.
  • Experience managing reactive, complex or sensitive communications, demonstrating resilience, sound judgement and the ability to remain calm under pressure.
  • Proven ability to lead, coach and develop high-performing teams, fostering collaboration, accountability and continuous improvement.
  • Strong stakeholder engagement and influencing skills, with the ability to build credible relationships, challenge constructively and work effectively with senior stakeholders across a complex organisation.
  • Ability to think creatively and introduce new perspectives, leveraging experience from different industries and organisational environments to drive innovation and continuous improvement.

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Ideally you will have

  • Experience working within Internal Communications, Employee Engagement or Corporate Communications.
  • Experience managing communications agencies and external suppliers.
  • Experience using data, insights and analytics to measure campaign effectiveness and inform future communications activity.
  • Experience supporting crisis, operational or reputation management communications.
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Skills

Internal Communications
Campaign Management
Stakeholder Engagement
Strategic Planning
Crisis Communications
Employee Engagement
Team Leadership
Reputation Management
Data Analytics
Media Relations
Project Management
Corporate Communications
Influencing Skills
Strategic Communication

Location

Hounslow, England, United Kingdom

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