Heathrow
Senior Campaigns & Issues Manager
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Introduction
There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
Job Description
At Heathrow, communication plays a vital role in connecting colleagues, driving engagement and supporting some of the UK's most important business and operational priorities. We're looking for a creative, strategic and commercially minded Senior Campaigns & Issues Manager to shape and deliver impactful internal communications campaigns that inform, inspire and engage our people.
As part of the Internal Communications leadership team, you'll lead a talented team, build strong partnerships and drive campaigns that support everything from major employee engagement initiatives to some of the most significant moments in Heathrow's future. You'll play a key role in shaping how we connect, inform and inspire colleagues across the business.
Your role will involve
- Lead the planning and delivery of Heathrow's annual internal communications campaigns programme, ensuring alignment with business priorities and strategic objectives.
- Partner with senior leaders and stakeholders across the business to develop communication strategies that engage colleagues and support organisational objectives.
- Own and oversee the campaign calendar, driving the successful planning, delivery and evaluation of internal communications activity.
- Lead the management of sensitive and reactive communications, providing expert advice and support on high-profile business issues.
- Use insight, data and stakeholder feedback to continuously improve colleague engagement, campaign effectiveness and communications delivery.
- Manage and develop a team of communications professionals, fostering collaboration, creativity and high performance.
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These Skills Are Essential
- Ability to translate business priorities into effective communication strategies, managing multiple projects and competing demands in a fast-paced environment.
- Excellent written, verbal and presentation skills, with the ability to create compelling communications for a range of audiences.
- Experience managing reactive, complex or sensitive communications, demonstrating resilience, sound judgement and the ability to remain calm under pressure.
- Proven ability to lead, coach and develop high-performing teams, fostering collaboration, accountability and continuous improvement.
- Strong stakeholder engagement and influencing skills, with the ability to build credible relationships, challenge constructively and work effectively with senior stakeholders across a complex organisation.
- Ability to think creatively and introduce new perspectives, leveraging experience from different industries and organisational environments to drive innovation and continuous improvement.
Ideally you will have
- Experience working within Internal Communications, Employee Engagement or Corporate Communications.
- Experience managing communications agencies and external suppliers.
- Experience using data, insights and analytics to measure campaign effectiveness and inform future communications activity.
- Experience supporting crisis, operational or reputation management communications.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
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It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
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