Home Support Matters
Senior Care Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Care Coordinator – Beccles Branch
Full-time | Beccles | Home Support Matters
£31,000
Are you an organised, people-focused leader with a passion for delivering outstanding home care? Do you thrive in a fast-paced environment where every day is different? If so, we’d love to hear from you!
We’re looking for a Senior Care Coordinator to join our Beccles team and play a key role in ensuring our customers receive safe, high-quality, person-centred care. This is a fantastic opportunity for someone with coordination or care experience who is ready to step into a senior role and make a real impact.
About The Role
As our Senior Care Coordinator, you’ll be responsible for the day-to-day leadership of the coordination team, ensuring care services are planned and delivered smoothly and efficiently. You’ll oversee referrals, rota management, staffing capacity, compliance tasks and act as a key support to the Registered Manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role is central to the smooth running of our service and offers the chance to lead, support others, and make meaningful decisions that directly improve the lives of those we support.
Key Responsibilities
Referral & Brokerage Oversight
- Oversee the management of brokerage referrals
- Ensure referrals are responded to within SLA/KPI timeframes
- Confirm acceptance/decline decisions and action CPLI contracts within required deadlines
Rota & Capacity Management
- Oversee allocation of care/support workers to customer visits
- Maintain rota stability through effective templating
- Spot capacity gaps early and implement proactive solutions
- Manage guaranteed hours and authorise availability changes
Workforce Support & Compliance
- Support onboarding, shadowing and care coaching of care/support workers
- Ensure competency checks and field supervisions are scheduled
- Oversee the management of annual leave requests
- Provide guidance for staffing and customer-related issues
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Quality & Escalation
- Act as senior point of contact for escalations
- Report operational risks promptly
- Ensure accurate, compliant documentation and record keeping
Recruitment Support
- Work with the Recruiter on capacity forecasts
- Maintain “recruit to grow” documentation
On-Call Participation
- Support the on-call rota
What We’re Looking For
Essential Skills & Experience
- Excellent written and verbal communication
- Confident and professional telephone manner
- Strong administrative and IT skills, including Microsoft Office
- Basic financial awareness
- At least 1 year in a customer service, focused role
- Experience in the care sector
Desirable
- Supervisory or team leadership experience
- Experience within a regulated environment
- Familiarity with Access Care Planning or People Planner
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location