HFG Insurance Recruitment
Senior Claims Adjuster - Casualty
City of London
Posted 11 days ago
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Senior Claims Adjuster - Casualty
Senior Claims Adjuster - Casualty (Casualty)
Location: City of London – Hybrid
Key Responsibilities
- Manage a diverse portfolio of Casualty claims from initial notification through to final resolution, assessing:
- Coverage
- Liability
- Quantum
- Reserving
- Claim strategy
- Ensure compliance with:
- Delegated authority limits
- Reserving philosophies
- Claims handling standards
- Referral procedures
- Collaborate closely with internal and external stakeholders, including:
- Policyholders
- Brokers
- Co-insurers
- Actuaries
- Underwriters
- Instruct, oversee, and manage:
- Panel solicitors
- Loss adjusters
- Third-party administrators (TPAs)
- Maintain accurate and comprehensive claim files with high standards of:
- Record-keeping
- Documentation
- Uphold the Claims Charter and Code of Conduct, delivering:
- Excellent customer service
- Positive client outcomes
- Support Claims Manager and Head of Casualty Claims with:
- Audit activities
- Management reporting
- Operational requirements
- Contribute to business initiatives by:
- Sharing market insights
- Supporting research projects
- Developing claims and underwriting strategies
- Raise the profile of the Claims team through:
- Participation in market meetings
- Industry events
- Collaboration with business development teams
- Ensure full compliance with:
- Regulatory requirements
- Internal policies
- Conduct standards, including:
- SMCR (Senior Managers and Certification Regime)
- Solvency II
- Treating Customers Fairly (TCF) principles
- Financial Crime
- Data Protection
- Conflicts of Interest
- Whistleblowing obligations
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Skills & Experience
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- Proven experience handling Casualty claims within the London Market
- Strong understanding of:
- Claims handling principles
- Coverage analysis
- Reserving practices
- Litigation management
- Casualty insurance products
- Sound knowledge of relevant:
- Legal requirements
- Regulatory standards
- Compliance obligations
- Exceptional relationship management skills:
- Engaging effectively with:
- Brokers
- Clients
- Internal stakeholders
- Engaging effectively with:
- Strong:
- Communication
- Presentation
- Organisational capabilities
- Well-developed abilities in:
- Analytical thinking
- Negotiation
- Decision-making
- Must be able to:
- Manage complex claims effectively
- Adaptable, flexible, and capable of thriving in a dynamic environment
- Contribute to the ongoing success of the Claims function
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Jessica, London
Skills
Claims Handling
Coverage Analysis
Reserving Practices
Litigation Management
Casualty Insurance
Relationship Management
Communication
Presentation
Organizational Skills
Analytical Skills
Negotiation Skills
Decision-Making Skills
Adaptability
Flexibility