Senior Claims Associate

About the company Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York, and Singapore. Overall Job Purpose: The role is within the Eastern Syndicate, which looks after Members from the Indian subcontinent, the Middle East and across Asia to Australia. This specific role will entail providing P&I and FDD (Freight, Demurrage and Defence) claims handling service and advice to Members based in the Indian subcontinent and Middle East.

Requirements

Key Responsibilities: To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity To assist the Syndicate Manager or Claims Director in the allocation, delegation, monitoring, and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by a Senior Associate To provide cover in absence of Syndicate Manager or Claims Director To assist in the development of the capabilities of other members of the claims team to maximise their potential Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files To contribute to the continuous development of company procedures and systems To produce relevant articles for inclusion in Club publications To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship Able to take a lead on case management Ability to break down and solve problems through quantitative thinking and analysis To support the Syndicate Underwriting objectives To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed To attend appropriate training and to develop relevant knowledge and skills To perform any other ad hoc duties as required Person Specification Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner, or ship agent Qualified lawyer practise in England & Wales with 4-6 years' PQE Excellent communication skills, including negotiating, presenting, and reporting (written and verbal) Ability to build and maintain effective business relationships at all levels, both internally and externally Highly organised, motivated, and enthusiastic with an excellent attention to detail Ability to deliver high quality work within agreed timeframes to and prioritise individual workload Proactive and able to use own initiative The ability to work well within a team