Gallagher Bassett
Senior Claims Handler
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Senior Technical Claims Handler – Strata Solicitors
About the Role
At Gallagher Bassett, we stand by our clients in their most challenging moments—because making a difference isn’t just our job, it’s our purpose.
Every day, we help organisations and individuals navigate complexity, recovery, and successful outcomes. As a fast-paced problem-solver, empathetic expert, and outcomes-driven leader, you’ll thrive in a culture that values service excellence, teamwork, and leadership.
Strata Solicitors, our in-house legal team, is growing and looking for a Senior Technical Claims Handler to join us. This role is ideal for an experienced professional with a strong background in large-loss Personal Injury claims (over £100k), looking to excel in case management, technical leadership, and delivering exceptional outcomes.
Location: Flexible with Blisworth or Tamworth office access + hybrid working. Occasional on-site attendance required.
Key Responsibilities
You will lead high-value, complex Personal Injury claims from initial notification through to settlement, driving cost-effective, timely resolution while developing strategic expertise across the team.
Core Duties Include:
- Managing a portfolio of large-loss Personal Injury claims (£100k+), guiding them through pre-litigation stages to optimal outcomes.
- Developing and executing liability and quantum strategies, balancing expertise with customer-centred solutions.
- Acting as a technical referral resource, providing in-depth guidance on challenging claims and uplifting team capability.
- Ensuring sharp reserving, management information (MI), and compliance with SLAs and best-practice standards.
- Proactively strengthening relationships with client teams, insurers, and solicitors, including participation in case reviews.
- Supporting leadership in process improvement, technical rigor, and sustainable service delivery.
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What You Bring
Your experience and passion for detail in high-stakes claims will be your foundation.
✔ 3+ years in Handling high-value Personal Injury claims (£100k+). ✔ Expertise in third-party claims within a legal, insurance, or Third-Party Administrator (TPA) environment. ✔ Confidence in analysing liability and quantum discussions with parties in dispute. ✔ Deep familiarity with Civil Procedure Rules (CPR) and relevant case law—plus the ability to apply legal logic to outcomes. ✔ Reported niche benefits (e.g., experience in EL/PL, credit hire, or property claims)—though these can be built into the role. ✔ A clear, compelling communicator, skilled at advocating, advising, and building partnerships. ✔ UK work eligibility.
Compensation & Benefits
Competitive starting salary, exclusive team benefits, and a cohesive culture of growth and support.
Core Offer:
✅ 25+ days holiday, plus statutory bank holidays (plus flexible “holiday top-up”). ✅ Pension scheme (Gallagher contributes). ✅ Life insurance covering 4x basic salary (up to 10x available upon arrangement). ✅ Income protection (50% salary coverage) + top-up options. ✅ Health cash plan or Private Medical Insurance.
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Go-Further Incentives:
✅ 3 paid volunteering days per year. ✅ Employee Share Purchase Plan with discounted company shares + HMRC-approved Share Incentive Plan. ✅ Critical illness cover. ✅ Exclusive gym discounts across 3,000 UK locations. ✅ Season ticket loan. ✅ Discounted voucher scheme (for CNBCs like shopping, dining, car servicing, travel). ✅ Emergency childcare support.
Why Gallagher?
At Gallagher, we build long-term relationships—with our people and our clients.
Inclusion & Diversity (I&D) We’re a Disability Confident Committed employer, ensuring fairness at every stage. Life needs accommodation? We’re ready to adapt—just contact us: TAGlobalSupport@ajg.com.
Our Living Wage accreditation and Commitment to Equality:
- Zero tolerance for discrimination on any protected characteristic.
- Clear prohibited discrimination policies for recruitment, pay, and progression.
- Reasonable accommodations provided for qualified candidates with disabilities.
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