Avencia Talent Solutions
Senior Claims Handler
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Senior Claims Handler – Care Claims Team
Our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We’re now looking for a Senior Claims Handler to join our Leeds team due to internal progression, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow.
If you’re currently in insurance claims or private practice, this role offers:
- More ownership and autonomy over your cases
- A broader, more varied and interesting caseload
- The chance to move into a strategic, decision-making role
- Better work-life balance without sacrificing technical challenge
What You’ll Be Doing
You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:
- Employers’ Liability (EL)
- Public Liability (PL)
- Professional Indemnity / Professional Negligence
- Personal Injury
- Management Liability, Cyber & Commercial Crime
- Inquests and sensitive safeguarding matters
You’ll also:
- Manage claims from initial notification through to settlement
- Develop and drive your own claims strategy
- Work closely with policyholders, brokers, and solicitors
- Handle high-value and occasionally high-profile claims
- Build strong customer relationships and deliver great outcomes
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You’ll have real autonomy — not just process execution, but ownership of decisions.
About the Team
- Specialist Care Claims team (not just injury or casualty)
- Handling multi-line, highly varied work
- Approx. 8 handlers across 2 teams
- Supportive, collaborative, and high-performing culture
- Strong track record of internal promotion and development
You’ll join a team where:
- People genuinely support and learn from each other
- Work is interesting, meaningful, and never repetitive
- There’s exposure beyond claims into clients, projects, and training
What We’re Looking For
Essential:
- Experience in claims handling OR a legal background (solicitor / legal exec)
- Exposure to EL / PL / liability claims
- Experience with personal injury or professional negligence
- Ability to manage complex cases independently
- Strong communication and decision-making skills
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Highly Desirable:
- Experience in an insurance claims environment
- Background in care / healthcare or sensitive claims
- Exposure to multi-line claims
This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.
What’s in it for you
A great starting salary plus generous annual bonus and strong benefits package:
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme
- Private medical and dental cover
- Life assurance, travel insurance cover and income protection
- Season ticket loan and other great benefits
- Fully funded CII qualifications + structured development
Clear progression into:
- Senior authority levels
- Technical specialist roles
- Leadership opportunities
Ready to Apply?
If you’re looking for a role where you can:
- Take real ownership of your work
- Broaden your experience beyond a narrow caseload
- Join a team that supports and develops you
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