Senior Claims Handler - Commercial & Schemes

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a Senior Claims Handler to join our established Claims team and be responsible for delivering a quality and efficient claims service to clients.

Please note this is a full-time, permanent opportunity. You will be based in our Birmingham office 2/3 days per week on average.

Overview: Managing end to end claims process regardless of size (also managing the larger, more sophisticated, or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims) To provide assistance and advice on large or complex transit losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion Utilise extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims Analyse claims data, identify trends and develop strategies to mitigate risk and build reports, reduce claim frequency, and improve overall claims management processes Provide leadership, guidance and mentoring to the Claims Handlers and other junior team members to cultivate a culture of excellence and accountability and continuous improvement Develop and maintain positive relationships with clients, brokers, insurers, loss adjusters/ assessors/ third party legal representatives and industry partners to improve the customer satisfaction and loyalty Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better informed decisions Prepare and present reports & presentations, highlighting key performance indicators Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion Negotiating with insurers to obtain the best possible settle terms under the terms of the policy Act as an advocate of the claims function and settlements