International Medical Group
Senior Claims Handler
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Claims Handler
Senior Travel Claims Handler
Location: Remote (UK Based) Working Hours: Monday to Friday Salary: £28,000 – £30,000 per annum
About the Role
We are looking for an experienced Senior Travel Claims Handler to join our dynamic and supportive team. This is an exciting opportunity to work remotely while playing a key role in delivering exceptional claims handling services across a diverse and global client base.
In this role, you will manage travel insurance claims end-to-end, from initial documentation through to final resolution. You’ll take ownership of complex, high-value, and sensitive cases, acting as a trusted point of contact for VIP clients, and providing expert guidance to colleagues.
Responsibilities
- Managing travel claims from start to finish, including assessment, investigation, settlement, and closure
- Handling high-value and complex cases with professionalism and accuracy
- Communicating with customers, underwriters, and third parties via phone and email
- Supporting and mentoring team members, including approving claims within your authority
- Reviewing appeals, complaints, and sensitive cases to ensure fair outcomes
- Identifying and preventing fraud, and managing recoveries where appropriate
- Providing clear explanations of claim decisions in line with policy terms
- Supporting internal reporting, claim analysis, and process improvements
- Collaborating closely with 24/7 assistance teams to ensure a seamless customer journey
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Essential Experience & Skills
- Strong claims handling experience with excellent attention to detail and analytical skills
- Ability to manage workloads independently while collaborating effectively with others
- Outstanding customer service and communication skills
- Confidence in handling complex cases, complaints, and VIP clients
- Strong IT skills, including proficiencies in Microsoft Office (Excel, Word, PowerPoint)
- A calm, professional, and solutions-focused approach
Desirable Experience
- 5+ years’ experience across travel, medical, legal expenses, or liability claims
- 3+ years specialising in travel claims
- Experience with fraud detection, recoveries, and complaint resolution
- Additional language skills (beneficial but not essential)
Benefits
- Remote working with a healthy work-life balance
- Monday to Friday schedule (no weekends!)
- Competitive salary of £28,000 – £30,000
- 22 days holiday + bank holidays, increasing to 30 days with service
- Your birthday off and Christmas Eve off
- Bupa dental cover
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
You’ll be joining a collaborative, supportive environment where your expertise is valued, and your development is encouraged. We pride ourselves on delivering high-quality service while supporting our people to thrive.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apply today and take the next step in your career.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills