MS Amlin
Senior Claims Specialist - Reinsurance Liability
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Senior Claims Specialist – Reinsurance Liability
Location
London
Position
Full time, permanent
About the Role
The Senior Claims Specialist will lead and deliver market-leading, proactive claims handling for the Reinsurance Liability lines of business (and broader classes where applicable), ensuring top-tier client outcomes, cost control, and regulatory compliance. This role demands a strong advocate for clients, brokers, and internal stakeholders, upholding M&G Amlin’s values of TRUST (Transparency, Responsiveness, Understanding, Solution-Driven, and Technical Expertise).
Key Responsibilities
Creative & Strategic Claims Leadership
- Handle all stages of the claims lifecycle (First Notice of Loss FNOL to settlement), including subrogation/contribution scrutiny, ensuring best estimates of reserve, and cost control throughout.
- Actively monitor claims trends, ensuring proactive resolution while aligning with MS Amlin Claims Philosophy and Lloyd’s/FCA regulatory requirements.
- Deliver consistent green KPIs on all accuracy, response, and cost metrics.
Knowledge & Thought Leadership
- Provide specialist input on claims data, reserving, and market insights to inform business decisions.
- Collaborate with underwriters to refine offering strategies for profitable growth.
- Strengthen broker/network relationships by anticipating needs, gathering feedback, and representing MS Amlin’s claims excellence.
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Deputation & Team Support
- Deputise for Claims Manager, Technical Claims Lead, or other senior members as required.
- Champion agile problem-solving and cross-functional collaboration to deliver claims transformation goals.
- Act as a market ambassador, elevating MS Amlin’s reputation for claims credibility.
Key Requirements
Experience & Expertise
- Proven record of leading complex global claims teams in reinsurance/liability.
- Strong relationships with brokers, insurers, and claims experts.
- Deep knowledge of London Market claims systems, regulatory frameworks (FCA/PRA/J-SOX), and account/portfolio management.
Qualifications
- Prefers those with degree-level education or CII qualifications (or equivalent).
- Polished command of Microsoft tools (Excel, especially), ECF (Electronic Claims Form).
Attributes
- Exceptional communication: Translates technical claims details for diverse stakeholders.
- Trust-building: Networks credits with brokers, co-inures, and internal teams alike.
- Short-term agility: Thrives in regulatory glare, balancing speed with accuracy.
- Growth mindset: Passionate about claims innovation, process modernisation, and continuous improvement.
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Logistics
- Willingness to travel internationally and attend client events.
Why Work at MS Amlin?
Culture & Purpose
Our purpose is to create continuity in an uncertain world—through claims resilience and TRUST.
- ?'TRUST' Pillars: Transparency, Speed, Deeper Understanding, Custom Solutions, and Technical Rigour. Our clients expect and trust our service delivery.
- Association with M&G: Part of the MS&AD Insurance Holdings Group, a leader across Reinsurance, Crisis Management, Marine, and Energy, rooted in 120 years of expertise.
Employee Value
- Competitive rewards: Base salary + performance-based bonus tied to outcomes.
- Hybrid flexibility: Operate a 3-hours-a-week office model to find the right balance between collaboration and flexibility.
- Diversity & Inclusion: Employee resource groups support DE&I initiatives, fostering positive influence and impact.
Excited? This role is perfect for a passionate risk-resolutionist who thrives in a fast-moving, client-focused environment: 🚀 Knack for trusted problem-solving 🚀 Opportunity to transform claims service 🚏 Join a team engaged in 'itudinal mission’.
Apply today—for an impactful future.
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