MS Amlin
Senior Claims Specialist - Reinsurance Liability
London
Posted 2 days ago
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Senior Claims Specialist - Reinsurance Liability
Senior Claims Specialist - Reinsurance Liability
Position: Full time, permanent
Location: London
Key Responsibilities
- Lead proactive market-leading claims handling under authority for Reinsurance Liability lines, ensuring optimal outcomes for clients and business while aligning with **MS Amlin’s core TRUST (Transparency, Responsiveness, Understanding, Solution-driven, Technical expertise) philosophy.
- Deliver consistently exceptional first-class claims service, adhering to MS Amlin’s policies, procedures, controls, and claims philosophy, including deputising for Claims Leadership/Management where required.
Detailed Accountabilities
Claims Management Cycle (FNOL to Settlement)
- Handle complex claims globally from Reinsurance Liability lines (and other classes as needed) to ensure a superior level of service.
- Proactively monitor and reserve claims to establish early best estimates and facilitate prompt, cost-controlled settlements.
- Ensure full compliance with MS Amlin procedures, controls, and regulatory requirements (Lloyd’s, FCA, PRA, J-SOX) while maintaining ‘green’ Claims KPI performance.
Strategic & Operational Leadership
- Champion a collaborative culture of open communication, dynamic claims resolution, and continuous improvement, fostering knowledge sharing to optimise service delivery.
- Deputise for senior claims roles (Claims Manager, Technical Claims Lead, etc.) as demand requires.
- Provide specialist knowledge to clients and the business, enabling loss prevention and mitigation efforts.
- Lead claims insight and reporting (data analysis, reserving inputs) to influence business decision-making and risk management.
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Stakeholder & Broker Engagement
- Partner with underwriters to enhance the risk proposition and strengthen client acquisition/retention strategies.
- Build strong broker relationships, leveraging feedback to refine service delivery and co-(Re)insurer partnerships.
- Act as an advocacy ambassador, reinforcing MS Amlin’s claims reputation and market positioning.
Process & Compliance Oversight
- Ensure adherence to delegated claims procedures and service provider oversight, integrating external experts as part of your team.
- Drive claims process modernisation, aligning with strategic business transformation initiatives.
Requirements
Core Skills & Experience
- 10+ years of claims experience in Reinsurance/Liability, demonstrating expertise in market-leading claim resolution and cross-functional collaboration.
- Proven ability to build/manage client/broker/co-insurer relationships, including portfolio/account management.
- Strong fidelity to principles of the London Market (e.g., ECF, regulatory frameworks).
- Technical proficiency in Microsoft Office (Excel operations, MS Amlin’s Claims Systems) and accounting/delegation systems.
Personal Attributes
- Passionate service orientation: Commitment to superior claims resolution and client experience.
- Exceptional communication: Ability to negotiate, influence, and collaborate (both in-person and virtual); active listening.
- Trust-building skills: Cultivated stakeholder relationships (internal + external).
- High-pressure decision-makers: Demonstrably sound judgement despite tight deadlines.
- Problem-solving aptitude: Identify patterns/trends and implement data-driven improvements.
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Qualifications & Commitments
- Relevant degree or CII professional qualification (desirable, but fast-track progress if committing).
- Willingness to travel (+ events) for client engagement.
Doing Things MS Amlin’s Way
Our Claims Philosophy is founded on TRUST:
- Transparency: Clear and honest communication.
- Responsiveness: Timely, proactive actions.
- Understanding: Tailored solutions to client唯需要.
- Solution-driven: Collaborative problem-solving.
- Technical expertise: Confident application of claims knowledge.
Why Join Us?
- Competitive base salary + performance-linked discretionary bonus.
- Hybrid model: 3 days in-office, 2 flexible remote days (collaborative balance).
- Rich benefits package ([Diagnostics | Supporting Our Talent](Benefits of working at MS Amlin | MS Amlin)).
About MS Amlin
- A leading (re)insurer within global MS&AD Group.
- 120+ years of risk support, specialising in Property, Casualty, Marine, Crisis Management and Reinsurance.
- Mission: “Continuity in an uncertain world” – Protecting businesses and reputations.
- Inclusive culture: Diverse talent fostered via DE&I initiatives and project influence.
Close your eyes and imagine the difference you could make. Believe in possibility—and us. [Apply today!]
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Skills
Claims Resolution
Communication Skills
Relationship Management
Decision Making
Problem Solving
High-Performance Mentality
Growth Mindset
Market Knowledge
Claims Handling
Data Analysis
Negotiation
Collaboration
Client Experience
Technical Expertise
Insurance Knowledge
Portfolio Management
Location