Barnett Waddingham
Senior Client Administrator
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Senior Client Administrator
Senior Client Administrator – Pensions Administration
About the Role
We're becoming Howden
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits, and risk.
As you explore opportunities with us, you'll start to see more of Howden’s name, people, and experience throughout the recruitment process.
We have a great new opportunity for a Senior Client Administrator to join our Pensions Administration team. The primary focus of this role is to support the business area in providing a quality, accurate, and professional service to clients, focusing on client and scheme-related work.
This is a full-time, permanent role that can be based in our Liverpool, Leeds, Glasgow, Birmingham, Amersham, Bristol, or Cheltenham offices, working on a hybrid basis.
Responsibilities
- Builds and maintains professional relationships with clients and other stakeholders as required
- Has responsibility for the provision of client management services to a significant client or portfolio of clients
- Undertakes a proactive client-facing role, attending client meetings to present on and discuss administration matters
-Ensures their own work is delivered within Service Level Agreements
-Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes
- Takes remedial actions and mitigations to minimise escalation
- Provides suggested solutions or a course of action
- Reviews and prepares quarterly administration stewardship reports (or at a frequency agreed with the client) and other client-facing administration reports, as required
- Demonstrates in-depth knowledge of both defined benefit (DB) and defined contribution (DC) occupational pension schemes
- Has a good understanding of the stages involved and projects to be completed in relation to the Pensions Protection Fund (PPF) assessment period
- Knowledge of pension dashboards would be useful
- Innovates pragmatic solutions to complex queries and confidently presents these to stakeholders
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Benefits
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- Competitive discretionary annual bonus
- Generous pension scheme
- Core benefits:
- Private medical cover
- Life assurance
- Group income protection
- Up to 30 days holiday per year (with holiday trading)
- Comprehensive range of voluntary benefits:
- Electric car leasing scheme
- Tech scheme
- Cycle-to-work scheme
- Dental cover
- Healthcare cash plan
- Health assessments
- Critical illness cover
- Sports Allowance (up to 50% of your gym/sports membership, max £50/month)
- Travel insurance
- Paid volunteering
- Broad range of retailer discounts
Flexible working is welcome, and we support accessibility. We are a Disability Confident Employer.
Additional Notes
- Not interested in this role? View other Careers at Howden here.
- Agency CV submissions not accepted; reach out only if requested.
- Job Identification: 1012
- Locations: Glasgow, Leeds, Liverpool (UK)
- Posting Date: 05/12/2026
- Full-time schedule
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