Pets at Home Limited
Senior Client Care Advisor
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Senior Client Care Advisor
We are currently seeking a Senior Client Care Advisor to join our friendly and dynamic client care team. This role would be suited to someone with previous relevant experience and a desire to progress and develop within the role. Experience within a veterinary or clinical setting is preferred, but not essential.
Veterinary client care advisors do so much more than answer the phone! The role is busy, challenging and diverse – no two days are the same, and so we are looking for an outgoing, positive and articulate individual who is a team player with excellent communication and organizational skills. The ideal candidate must be a client-focused individual who can demonstrate an aptitude for multi-tasking. This role does not involve animal handling, although a love for animals goes without saying; and you must also show willingness to learn, proficient IT skills and an excellent telephone manner.
Vets for Pets Amesbury is a standalone, small animal practice, with approachable, supportive partners and a fabulous team of vets, nurses and client care advisors. The client care team is overseen by our practice owners and practice administrators who guide the team to operate to the highest of standards whilst also ensuring job satisfaction and an excellent work-life balance. As a Senior Client Care Advisor for our surgery, you will be assisting the clinical team with the day-to-day workflow of the practice, taking ownership of certain key aspects of day-to-day administration critical to practice function. You will be expected to model the highest standards of professional behaviour, as well as demonstrating a higher level of responsibility; with duties including (but not limited to):
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- Managing, coordinating and organizing the client care team and the reception desk with an emphasis on providing a professional service to clients and their pets; and creating an efficient and welcoming reception area.
- Managing and dealing with appointment bookings in a professional and efficient manner using the in-practice database system, being sensitive to client needs and promoting a professional image at all times.
- Building effective professional relationships with clients to improve customer satisfaction.
- Developing and maintaining current product and service knowledge and advising where necessary in line with company protocols.
- Working within a team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness.
- Showing an awareness of financial controls within the practice, including banking.
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We are able to offer a competitive salary dependent on experience, as well as company benefits, exclusive group discounts and online benefits. The position will cover 20-25 hrs per week which will be a combination of morning and afternoon shifts, with Saturday mornings to be covered on shared rota.
If you would like to become a part of this incredible team, working with exceptional colleagues, in our modern, state-of-the-art veterinary surgery, then please send your CV and covering letter to Sonia.roffesilvester@vets4pets.com
Location: SP4 7FL
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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