WestSpring IT Limited
Senior Client Experience Manager / Senior Account Manager
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Senior Client Experience Manager / Senior Account Manager
Are You Skilled at Managing and Growing Accounts?
Do you thrive in a supportive, forward-thinking environment where you can drive growth, develop your career, and make a genuine impact on clients' success? Are you passionate about building meaningful client relationships and closing high-value deals?
**The Role: Senior B2B Account Manager (IT, SaaS, or Technology)
Join WestSpring, a reputable Managed Service Provider (MSP), and shape the future of our client accounts as a high-impact Account Manager. Reporting directly to the Client Services Director, you’ll lead revenue growth, client retention, and strategic solutions while delivering outstanding service experiences.
About the Role
This full-time, office-based role (WestSpring HQ, Bristol) is ideal for an experienced and motivated self-starter who thrives on achievement, communication, and relationship-building. You’ll wear multiple hats—from pitching dynamic solutions to managing strategic growth plans—ensuring clients receive exceptional service while exceeding financial targets.
Key Responsibilities
Your focus will be on driving growth, strengthening relationships, and consistently exceeding targets. Below are the core priorities:
Client & Opportunity Relationship Management
- Build and nurture strong, long-term client relationships as the primary point of contact for all account-related matters
- Understand and address client needs with tailored technical solutions, collaborating closely with the support & delivery teams
- Pitch and sell high-value propositions for:
- Networking, Cloud, and Managed IT Services
- Unified Communications and Collaboration
- Cyber Security
- Drive account growth by identifying upsell and cross-sell opportunities
- Develop tailored account plans to guide service and revenue growth
- Close deals with strategic roadmaps that align with client objectives
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Collaboration & Execution
- Partner with Procurement to manage hardware replacement plans and lifecycles
- Engage with technical teams in pre-sales, project planning, and issue resolution (knowledgeable ownership—not a "ping pong" play!)
- Work with the Technical Delivery Team to enhance service quality and maintain client satisfaction
- Collaborate across cross-functional areas to meet business targets
Performance & Reporting
- Consistently exceed revenue, profit, and retention targets
- Pipeline & forecasting management—build a robust pipeline and generate accurate reports
- Monitor contract lifecycle (renewals, expansions, and service optimisations)
- Present detailed account & performance reports regularly to leadership
Requirements & Experience
The ideal candidate meets—and surpasses—the following criteria:
Must-Have Qualifications:
- 3+ years of MSP or SaaS experience in account management, preferably in B2B sales/consultative roles
- Proven ability to drive profit, revenue growth, and retention targets in prior roles
- Demonstrated experience multitasking accounts and opportunities simultaneously
- Passion for client-centric service delivery—resolute and forward-thinking approach
- Strong commercial acumen, with a focus on translating IT solutions into measurable business value
- In-depth understanding of pipeline management, forecasting, and ROI alignment
- Excellent presentation/negotiation skills—the ability to prepare and deliver compelling client pitches
- Consultative sales expertise:
- Identifying key pain points and solutions
- Developing solutions from awareness to implementation
- Resolving complex client challenges
- Proficiency in building hybrid (internal & external) relationships—critical for cross-functional teamwork
- British English required
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Why Join WestSpring?
Your Impact
At WestSpring, we reimagine IT services. Our unlimited model prioritises resilience, innovation, and client loyalty—so you don't just meet expectations; you deliver exceptional value. Your role is pivotal in ensuring our quotation-to-cancellation ratio is unrivalled.
Your Environment
A fast-paced, innovative, and inclusive workspace where we invest in people, culture, and growth. As part of a holistic IT partner, you’ll enjoy:
- Vibrant team culture with collaborative, supportive colleagues
- Workplace perks designed to balance work and well-being:
- 37.5-hour week (standard Mon-Fri)
- 25 days holiday + bank holidays
- Full health insurance
- Up to £500/month car allowance
- Uncapped high-performance bonus: £10K+ per annum
- Here’s more:
- Games room: pool, tennis, dartboards
- Monthly breakfast club: supplied
- Premium kitchen facilities ( eingespendite coffee, snacks)
- Full productivity trials (e.g., subscription support)
Development & Rewards
- Training & certification opportunities (internal/industry-focused)
- Company-wide events (quarterly: golf, go-karting, quiz nights) + Grand Christmas Party
- Net promoter score: Your ideas, suggestions, and growth matter
Ready for Your Next Challenge?
To apply, submit your CV and a tailored covering letter addressing these key points:
- Why WestSpring? (Demonstrate passion for our values)
- Your Unique Fit: How do your skills/experiences align with this role?
- Case Study: Share an example of growing client accounts to drive revenue, profits, and retention. Highlight your method and outcome.
Upload your documentation here: [INSERT APPLICATION INSTRUCTONS.]
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