North Northamptonshire Council
Senior Client Funds Officer
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Purpose of the Role
The purpose of the role is to provide a specialist financial management and safeguarding service for vulnerable adults who are subject to Department for Work and Pensions (DWP) appointeeship and/or Court of Protection deputyship arrangements, ensuring their financial affairs are administered effectively, lawfully, and in their best interests.
Role Importance
The role is fundamental in protecting clients from financial abuse, exploitation, and financial hardship while promoting their welfare and financial security.
Responsibilities
- Client Management: The postholder is responsible for managing complex financial, legal, family, and sensitive personal matters on behalf of individuals who have been assessed as lacking the mental capacity to manage their own finances.
- Professional Judgement: This requires professional judgement, empathy, and effective stakeholder engagement to ensure clients' funds are managed prudently and in accordance with individual needs and statutory responsibilities.
- Daily Management: Day-to-day management of a caseload and deputyship clients in line with current legislation and the stated policies of the organisations involved.
- Financial Oversight: Ensuring correct benefit income is received, invoices and expenditure commitments are paid, and bank accounts and other investments are safeguarded.
- Issue Resolution: Resolve complex financial, legal, family, and welfare-related issues on behalf of clients who lack the mental capacity to manage their own affairs.
- Stakeholder Engagement: Build and maintain effective working relationships with clients, family, institutions, and all involved stakeholders.
- Compliance: Ensure compliance with the Mental Capacity Act 2005, Court of Protection directions, Office of the Public Guardian standards, DWP and other legislation.
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Candidate Profile
The successful candidate will be an enthusiastic and motivated individual who is willing to learn and display the following:
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- Information Gathering: Ability to gather financial and non-financial information to support applications for benefits, tribunals, and debt negotiation.
- Legislation Understanding: Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures.
- Customer Service: Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills. Ability to communicate effectively both verbally and in writing, able to influence and negotiate when advising and supporting clients.
- Independence: Experience of working independently, scheduling, and prioritising own work to meet service requirements.
- Travel: Ability to travel throughout the county to meetings with clients/other council representatives and outside organisations is required.
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