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Senior Client Manager
Cigna Healthcare – Senior Client Manager
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognised as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognised brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.
At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter.
Grow with us—and help shape the future of healthcare.
About The Role
As a Senior Client Manager, you will play a key role in developing and managing strong, long-term client relationships with broker partners across a global portfolio. You’ll take a proactive and consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support:
- Cost control
- Improved health outcomes
Managing a portfolio of large, multinational clients, you will:
- Lead renewal activity
- Identify opportunities for growth within existing accounts
- Expand adoption of new products and services
- Guide fellow team members by sharing expertise, judgement, and commercial acumen
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This position offers high levels of autonomy, ensuring your strategic influence shapes best practices for client management, aligned with incentive-based performance compensation.
You'll Be Responsible For:
- Acting as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive experience
- Building and sustaining strong, trusted relationships through ongoing, proactive communication and tailored recommendations
- Managing a portfolio of large corporate accounts, including various funding arrangements
- Leading annual renewal cycles to deliver against key metrics such as:
- Client retention
- Growth
- Pricing outcomes
- Collaborating with internal stakeholders to resolve complex client needs and deliver integrated solutions
- Identifying opportunities to enhance client outcomes via:
- Product development
- Process improvements
- New service offerings
- Supporting business growth by introducing and expanding relevant products/services across the portfolio
- Communicating updates and regulatory changes clearly to clients
- Managing and resolving complex client escalations in areas such as:
- Eligibility
- Billing
- Service delivery
- Maintaining accurate records and tracking insights using internal systems (e.g., Salesforce)
- Guiding and supporting colleagues through knowledge-sharing and team development
What You'll Bring To The Role:
- Proven experience in account management, client services, sales, or a similar client-facing role
- Strong knowledge of healthcare products/services or equivalent expertise in a regulated or service-led sector
- Experience managing complex client relationships, delivering consultative solutions
- Exceptional communication and presentation skills with the ability to engage diverse stakeholders
- Confidence in:
- Leading productive client meetings
- Influencing decisions
- Strong problem-solving ability with creative thinking to deliver practical solutions
- Commercial awareness to balance client needs and business objectives
- High emotional intelligence, including:
- Empathy
- Adaptability
- Active listening
- Expertise in negotiation and relationship management
- Comfortability working with data and insights to inform decisions
- Proficiency in:
- Microsoft Office
- CRM systems (e.g., Salesforce)
- Experience in international or multi-market environments (advantageous)
- Additional language skills (a plus, though not required)
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Why You'll Love Working Here
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
Diversity & Inclusion
Cigna guarantees fair consideration for all qualified applicants, regardless of:
- Race
- Color
- Age
- Disability
- Sex
- Childbirth or related medical conditions
- Sexually orientation
- Gender identity/expression
- Veteran/military status
- Religion
- National origin
- Ancestry
- Marital/familial status
- Genetic information
- Status relating to public assistance
- Citizenship
For assistance in applying, please email: SeeYourselfEMEA@cigna.com (for technical support only). This address cannot be used to request application updates or resumes.
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