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Senior Client Manager
Senior Client Manager – 6-Month Contract (Creative & Experiential Agency)
Company Background
Sweet&Chilli is a leading creative and experiential agency with offices in London, Sydney, Los Angeles, Singapore, São Paulo & Paris, founded in 2003. Their ** dranks and hospitality sector expertise**—combined with a culture of bold creativity and inclusion—drives their success in strategic, content and advocacy campaigns.
The UK operation is structured around 2 key client-facing departments:
- Event Production
- Creative Strategy Supported by Client Services, Finance and Logistics, the team thrives on synergy and operational excellence. Key focus areas:
- Trade advocacy (relationship management & partnerships)
- Brand experience (immersive campaigns)
- Strategic campaigns (delivering vision-led work)
Role Overview
This is a senior-focused, contractual 6-month position within Sweet&Chilli UK. Key responsibilities are split into equal parts:
- Client-facing strategy consultations with luxury hospitality & drinks brands
- Hands-on project & event delivery, blending creative rigour with operational precision
The ideal candidate owns account relationships end-to-end, moving fluidly between client meetings, strategic sessions, and detail-driven execution.
Day-to-Day Work:
- Primarily office-based at 8 Holyrood St, London SE1 2EL, with numerous Site visits, Client check-ins, and Live-event on-siting.
- Direct accountability to Leila Ghazai (Associate Director) (client-side) and close collaborations with Steve Soundum (Client Director), Creative & Production Teams.
Application Instructions
To apply, send your CV and a concise covering letter to: leila@sweetandchilli.com.
Applicants must address these questions:
- Account Ownership: Describe a client relationship you’ve managed fully—highlight your contributions beyond delivery.
- Incident Resolution: Outline a project gone off-track. Detail how you aligned stakeholder expectations and managed risks.
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Closing Date: Tuesday, 7th July 2026
Personal Competencies & Requirements
Essential Attitude & Skills:
✔ Strategic triunvirate: Blend client intelligence, commercial instinct and delivery execution with equal authority. ✔ Attitude: Embrace contradictions—both visionary planner and hands-on empiricist. ✔ Sector focus: Drinks or hospitality sector experience required. ✔ Leadership in delivery: Proven history of owning complex, multi-stream campaigns and live events—from brief to closeout. ✔ Communication as influence: Strong tone in client leadership, stakeholder management and concise presentations. ✔ Commercial acumen: Budget-conscious, growth-aware—identify value beyond project scope. Track higher-level account insights. ✔ Execution mindset: "I act, I manage." Must own ops/interim pivots without reliance on delegation.
Technical Requirements:
✔ Progressive control over budget analytics (profitability, resource allocation). ✔ Proficiency in Microsoft Office 365 + Scoro or similar project management software (preferred). ✔ Excellent logistical coordination skills for live venue execution.
Key Responsibilities
Client Management
- Single point of contact for portfolio of luxury brands/drinks clients.
- Deep-market insight: Align agendas with client strategy, competition & economic trends.
- Specialize in shaping discussions/table matting via structured, accountable meetings.
- Clear articulation: Craft elevated deliverables (proposals, briefs, reports) reflecting strategic foresight.
- Relationship growth: Propose expansive project opportunities aligned to client goals.
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Project & Event Delivery
- Full cycle execution (brief → invoicing & reconciliation).
- Handle workflows across trade advocacy, creative campaigns & brand experiences.
- Operational ownership:
- Build & refine timelines/critical paths, risk-mitigate, protect quality.
- That standard: Mastery of project documentation (TO dos, venue contracts, supplier SPEs).
- Frontrow management:
- Event coordinator: Ensure live experiences meet Sweet&Chilli standards by overseeing team/personal delivery.
Financial Management
Budget grasp & visibility:
- Accurus budget accuracy (scrape effort margins/overruns).
- Financial fluency: Translate clarity externally and internally, spot cost drivers.
Internal Impact
- Diversified strategist: Contribute critical input to new-business pitches.
- Culture model: Elevate Collaboration frameworks + set expectations within Client Services.
- Upgrade partner: Stay aligned with line manager on **riverside progress/lag/upgrade_.
Company Benefits & Perks
(Parental for risky bonus—go wild):
- S&C Perks Package: Discounts *on drinking –50% fuel programic, +25% odds at partner bar Nine Lives
- Community & Inspiration: Paid days for volunteering.
- Social heartbeat: Team drinks bi-monthly at Nine Lives.
- Convenience: Office stocked with fresh fruit, globally sourced coffee.
- Flexible work framework:
- Hybrid core: 3 in studio, 2 from home.
- Location override: All internal/client meetings supersede work-from-home setup.
Hours policy: Standard Monday-Friday 09:30–18:00 but office hours set to Monday, Tuesday & Thursday. Internal/x-client meetings always take precedence.
No agencies: Applications must be submitted directly via listed email address.
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