Isio
Senior Client Relationship Manager
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Senior Client Relationship Manager - Fixed Term Contract
In this role you will be responsible for a portfolio of admin-only clients, acting as the primary point of contact, accountable to the success of our business delivery model and build and maintain strong relationships with stakeholders to ensure satisfaction, retention, and loyalty. You will provide support, and address concerns, and identify opportunities, creating and maintaining sales strategies to generate revenue and collaborate with internal teams and stakeholders to ensure client satisfaction.
This is a 12 month fixed term contract and can be based in any of our city centre offices with a hybrid workstyle.
What does the role entail?
- Lead a portfolio of pensions admin-only clients.
- Line management responsibility of client relationship management support team members.
- Effectively partnership with clients and senior stakeholders.
- Communicate and collaborate effectively with colleagues and stakeholders at varying levels.
- Use a range of communication mediums to meet internal and external needs.
- Lead new client propositions and existing client improvement opportunities.
- Oversee and support transformation, installation and solutions implementation.
- Produce and present to varying stakeholders on a range of pensions administration and technology services and outcomes.
- Enable and adopt effective risk management and governance frameworks.
- Foster rapport and strategic partnerships with stakeholders.
- Offer technical advice and support to colleagues and external stakeholders.
- Use data and MI to strengthen decision making outcomes.
- Provide project and operational management support to colleagues to enable client outcomes and meet expectations.
- Oversee and ensure governance frameworks (e.g. operational, financial, and legislative) are adhered to.
- Develop knowledge of Isio services, brand and opportunities to present and advocate to new and existing clients.
- Ensure portfolio management information, commercial reporting and accounts are effective and maintained.
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What we’re looking for
- Track record of risk management and business acumen.
- Evidence of strong client leadership/partnership experience.
- Identify opportunities for commercial growth and support commercial planning activities.
- Examples and knowledge of non-BAU opportunities within the pensions industry.
- Financial acumen and experience of negotiation and P&L management.
- Presentation skills across various communication mediums and audiences of senior stakeholder level.
- Project management leadership and track record of solutions implementation and transformation.
- Pragmatic, with a keen eye for detail.
- Collaborative, transparent and inclusive values.
- Dynamic and organised, to enable effective decision making and prioritisation.
- Positive role model to colleagues and stakeholders.
- Personal development and ambition.
Why Join Isio
Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.
Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.
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About Isio
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.
Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at hrrecruitment@ISIO.com.
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