Positive Luxury
Senior Client Success Manager
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Apply directly by Wednesday 22nd July to jamie.moore@positiveluxury.com, sending your CV and a covering letter outlining your suitability for the role, salary expectations and notice period.
Luxury is changing. The brands that win the next decade will be the ones that can prove their sustainability credentials, not just promise improvement. At Positive Luxury, we work exclusively with the global luxury industry to turn sustainability into competitive advantage through our ESG+ assessment, Butterfly Mark certification, advisory and communication services.
We’re looking for an ambitious, organised Senior Client Success Manager to lead work with our clients at this pivotal moment. You'll lead our clients' transition to our new ESG+2.1 assessment, as well as the overall client experience from start to finish.
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The role:
- Manage your own portfolio of key accounts – some of the world's most exciting luxury brands – guiding them through Butterfly Mark certification, consultancy and beyond
- Lead and develop a team of two Client Success Officers, setting the standards, processes and pace for how we deliver
- Drive retention, renewals and growth across the client portfolio
- Help clients turn performance into credible, compelling communication
Who we're looking for:
An experienced sustainability and account management professional ready to step up. You're ambitious, organised and commercially minded, with working knowledge of sustainability and ESG, a passion for luxury and the credibility to influence stakeholders at a senior level. Language skills such as French, Italian or Spanish would be a bonus, but not essential.
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What you'll get:
A hands-on leadership role in a small, ambitious, purpose-driven team, at the forefront of sustainability in luxury – with real scope to grow into senior leadership.
📍 Hybrid working, office in Soho, London. Reports to the Managing Director
If you want your work to build trust through proof, not promises — we'd love to hear from you.
Apply now or tag someone who'd be brilliant at this.
Positive Luxury is an equal opportunity employer. To be considered you must be entitled to work and remain in the UK indefinitely. If you require additional support to participate in the application or interview process, contact careers@positiveluxury.com.
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