ATG (Auction Technology Group)
Senior Client Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Client Success Manager
Senior Client Success Manager – UK I&C Marketplaces Division
We are seeking a talented, ambitious and commercially minded individual with proven account management and consultative sales experience to take on a key role within the UK I&C marketplaces division.
Working alongside the Head of I&C, you will be responsible for:
- Managing and growing revenue across a portfolio of key industrial and commercial clients
- Supporting the acquisition of new clients onto ATG’s platforms
As a Senior Client Success Manager at ATG, your contributions will focus on:
- Driving retention, revenue growth and platform adoption across your portfolio
- Supporting new business generation by identifying and converting industrial and commercial auctioneers and asset sellers onto ATG’s marketplaces and technology solutions
- Acting as a trusted advisor to clients, helping them maximise the value of ATG’s:
- Marketplaces
- Software
- Marketing solutions
The ideal candidate will be comfortable working with stakeholders ranging from C-level executives to operational teams and experienced in building strong relationships in a fast-paced technology or marketplace environment.
Key Responsibilities
- Manage and develop strategic relationships with key industrial and commercial auction house clients
- Grow and retain a portfolio of accounts, ensuring consistent revenue performance
- Achieve revenue targets through:
- Existing client growth
- New business generation
- Identify, engage and convert new industrial and commercial clients onto ATG’s platforms and solutions
- Spot and pursue:
- Upsell opportunities
- Cross-sell opportunities
- Increased platform utilisation
- Drive revenue by:
- Selling and promoting ATG’s digital marketing and marketplace products
- Ensuring year-on-year growth
- Promote and sell ATG’s flagship White Label software
- Collaborate with clients to:
- Develop long-term strategies aligned with their business objectives
- Analyse client performance and adoption data to:
- Identify growth opportunities
- Mitigate churn risk
- Lead initiatives including:
- Regular performance reviews
- Auction analysis
- Strategic proposals for clients
- Serve as the primary escalation point for key client issues, ensuring strong service delivery consistency
- Support the Head of I&C in:
- Strategic client meetings
- Presentations
- Conduct Quarterly Business Reviews with key clients, ensuring:
- Two-way communication of:
- ATG updates
- Insightful auctioneer data
- Two-way communication of:
- Advocate for clients:
- Internally by collaborating across:
- Sales
- Product
- Client Services
- Finance
- Internally by collaborating across:
- Share with clients:
- Industry insights
- Ecommerce best practices
- Product updates to drive business growth
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Skills
- Proven experience in any of the following:
- Account management
- Client success
- Consultative sales
- Demonstrated success in at least one of the following:
- Growing revenue via:
- Retention
- Upsell
- Cross-sell
- New business development
- Growing revenue via:
- Strong combination of:
- Commercial acumen
- Analytical skills (to interpret performance data)
- Preferred with experience in:
- Technology services
- SaaS
- Ecommerce
- Online marketplaces
- Ability to identify and convert new business opportunities
- Strong presentation and communication skills at all levels, especially with senior stakeholders
- Ability to build trusted client relationships and influence decision-makers
- Self-motivated with:
- Proactivity in managing account growth
- Drive for acquisition of new clients
- Passion for technology and its application in driving business growth
- Willingness to travel and attend industry events to meet key clients
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location