Zeta Global
Senior Client Success Manager - Programmatic
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Senior Client Success Manager - Programmatic
Senior Client Success Manager – Programmatic – Zeta Global
About Zeta Global
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud, harnessing advanced artificial intelligence (AI) and trillions of consumer signals to simplify marketing for acquiring, growing, and retaining customers. Powered by the Zeta Marketing Platform (ZMP), our mission is to unify identity, intelligence, and omnichannel activation within a single platform—backed by one of the industry’s most extensive proprietary databases and AI.
Our enterprise clients across diverse verticals rely on Zeta to deliver personalized consumer experiences at an individual level across every channel, driving superior marketing results. Founded in 2007 by David A. Steinberg and John Sculley, Zeta is headquartered in New York City with offices worldwide.
Explore more here: www.zetaglobal.com.
The Role: Senior Client Success Manager – Programmatic
You’ll be the strategic driver of client and agency partnerships at Zeta, ensuring high-performance outcomes while collaborating to expand accounts across targeted digital advertising programs.
Key Responsibilities
- Rapidly acquire deep expertise: Master Zeta’s offerings, reporting solutions, competitive edge, resources, and processes—communicating them persuasively to prospects and customers.
- Drive campaign success: Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams to enhance customer connections.
- Lead client engagements: Host weekly status meetings to review campaign reporting, optimizations, and actionable insights.
- Strategic growth collaboration: Partner with sales to deliver tailored upsell recommendations aligned with customer business needs when performance meets opportunities.
- Analytics & reporting: Develop high-impact reporting presentations (collaborating with analytics teams) to showcase campaign results.
- Customer excellence: Foster exceptional satisfaction at every customer interaction.
- Travel flexibility: Ability to travel as required for in-person engagements.
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Desired Skills & Experience
Technical Proficiency
- 3+ years specializing in programmatic advertising, with experience in Account Management, Client Success, or Media Planning.
- Expert hands-on experience activating, optimizing, and reporting campaigns on leading DSPs.
- Advanced Excel skills with fluency in data analysis and reporting.
Soft Skills & Abilities
- Relationship-building: Detail-oriented leadership to engage stakeholders across all decision-making levels.
- Digital media expertise: Thorough understanding of the programmatic advertising landscape and the latest trends.
- Communication: Polished written and verbal skills—able to distill complexity clearly and effectively.
- Autonomy & collaboration: Self-motivated, with a receptive mindset to guidance while executing independently.
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Tool Mio
- MS Office fluency: Comprehensive knowledge of Excel, PowerPoint, and other Microsoft tools.
- Industry adaptability: Quick learner for new platforms, techniques, and tools.
Benefits & Culture
Compelling Benefits
- Premium coverage: Comprehensive medical, dental, and vision plans.
Culture & Commitment
We foster an inclusive, supportive, and vibrant workplace where teams of high-achievers thrive. Zeta is dedicated to:
- Equity and diversity—ensuring an environment of trust, belonging, and growth.
- Fostering authentic selves at work, creating space for diverse perspectives and ideas.
- Education and mentorship through Employee Resource Groups (ERGs).
Explore Zeta’s diversity, equity, and inclusion commitment here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
Stay updated with the latest Zeta news: https://zetaglobal.com/press/.
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