Projects
Senior Community Manager
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SENIOR COMMUNITY MANAGER (Tunbridge Wells)
Location: Tunbridge Wells (on-site)
Salary: £30,000 - 38,000 per annum (DOA)
Contract: Full-time, permanent, 37.5 (Start date: start of September 2026)
Hours: Monday–Friday, 9am–5pm (occasional out-of-hours support required from time-to-time)
Reports to: Area Community Manager
About Projects
Projects is a B Corp-certified coworking company with spaces in Brighton and soon, Tunbridge Wells. We create warm, design-led workspaces where freelancers, startups and established businesses genuinely connect. Our culture is hospitality-first: every interaction matters, every detail is intentional and community sits at the heart of everything we do.
We’re a team that takes business seriously and does it consciously - maximising performance whilst supporting people and planet, using B Corp as our framework.
About The Role
We’re opening our first Tunbridge Wells location and we need someone brilliant to lead it. This isn’t a traditional Community Manager position - it’s a site leadership role with real autonomy. You’ll have full ownership of the space: the budget, the team, the commercial performance and the member experience.
You’ll be building a community from scratch, shaping the culture of a brand-new location and driving occupancy from launch. Day-to-day decisions are yours. You’ll report to our Area Community Manager for coaching and strategic direction, but this is your space to run.
What You’ll Do
Site Leadership & Operations
- Take full operational accountability for the Tunbridge Wells location, from daily opening and closing to building maintenance, compliance and presentation standards
- Manage the site budget, track expenditure against forecast, control costs and deliver monthly financial reporting
- Support the pre-opening phase to ensure operational readiness from day one
- Build productive relationships with the landlord, local authority and key suppliers
- Embed health and safety and facilities compliance from the outset, with support of the Facilities Manager
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Team Management
- Line-manage the Community Associate, setting clear expectations, running monthly one-to-ones and investing in their development
- Build a team dynamic with strong cross-training so cover is seamless at all times
- Lead recruitment and onboarding for future hires as the community grows
Community & Member Experience
- Build the founding member community and design and lead an events programme tailored to the local market
- Own the full member journey: onboarding, relationship management, feedback and experience quality
Commercial Growth
- Own the occupancy target and drive commercial performance against agreed milestones
- Conduct all prospective member tours and manage the local sales pipeline in HubSpot
- Collaborate on local marketing strategy, partnerships and brand positioning with the Brand Manager
- Provide monthly reporting on pipeline activity, occupancy and community development
What We’re Looking For
- 2–3+ years’ experience in hospitality, coworking, facilities management or a similar customer-facing environment
- Confident people leader who can manage, motivate and develop a small team
- Commercially minded with experience owning occupancy, revenue or sales targets
- Organised, proactive and operationally sharp. Comfortable with budgets, compliance and facilities management
- Community builder at heart: you create environments where people want to be
- Excellent communicator with strong customer care skills, able to adapt to members, landlords, suppliers and the wider team
- A team player who is equally capable of working with minimal supervision
- Familiarity with CRM tools (HubSpot preferred) and general tech confidence
- Willingness to travel to Brighton for training during the initial onboarding period
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Benefits Of Working At Projects
We value our people and are committed to creating an environment where you can thrive personally and professionally. As a small, collaborative team, we’re always open to hearing what matters most to you.
- Professional Development Budget - A dedicated budget for courses, events, books, mentors or software, tailored through your personal development plan.
- Profit Share Scheme - When the company does well, you share in that success. All team members are automatically enrolled.
- Generous Annual Leave — 25 days plus bank holidays, with an extra day for every year at Projects (up to 5 additional days).
- Health & Dental Insurance — Comprehensive private cover through WPA, giving you peace of mind and access to quality private care.
- Upskilling & Training — Quarterly “Afternoon Tea Academy” workshops with external trainers, plus bespoke training in leadership, sales and B Corp.
- Quarterly Team Socials — Team-chosen activities designed purely for fun and connection.
- Recognition with Tacos — Virtual tacos via Slack to recognise colleagues’ efforts, exchangeable for rewards including restaurant vouchers and paid days off.
- Monthly One-to-One Budget — A monthly budget to enjoy a coffee or drink with your manager outside the office.
- Everyday Perks — Unlimited tea and coffee to keep you fuelled throughout the day.
WHY PROJECTS?
- Join a growing, values-led company with genuine career progression
- B Corp certified - sustainability and community are embedded in how we operate
- Real autonomy and ownership from day one
- A supportive leadership team that invests in your development
- The rare opportunity to shape a brand-new location from the ground up
How To Apply
If this sounds like the right role for you, we’d love to hear from you.
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