QBE Insurance Group
Senior Complex Claims Adjuster – Marine and Energy Liabilities
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Senior Complex Claims Adjuster – Marine and Energy Liabilities
Senior Complex Claims Adjuster – Marine and Energy Liabilities
Location: London / Hybrid
About the Role
Time Type: Full time Worker Type: Employee
This role is dedicated to delivering exceptional claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating complex Marine and Energy liability claims. Reporting to the Complex Marine, Energy and Political Claims Manager, the successful candidate will ensure fair and efficient resolutions while maintaining adherence to policy terms and the QBE Claims Philosophy.
Key Responsibilities
- Oversee the examination, evaluation, and processing of complex claims estimates and paid claims values, ensuring alignment with policy terms and QBE’s commitment to exceptional service.
- Drive the end-to-end management of a portfolio of high-value, complex, or high-exposure claims from notification through to settlement or closure.
- Develop and implement claim strategies, including investigation scope, expert appointments, reserving philosophy, and settlement approaches. -Lead and coordinate detailed claim investigations, engaging external loss adjusters, forensic accountants, engineers, surveyors, and legal counsels as needed.
- Build and maintain strong relationships with insureds, agents, service providers, and the public.
- Assess and secure recoverable amounts, ensuring timely and effective follow-up, while approving significant claims within written authority levels.
- Support the implementation and communication of the overall claims strategy to meet business targets.
- Contribute to continuous improvement by developing and refining strategic processes and procedures within the claims operation.
- Participate in forecasting claims activity through surveillance of business trends and claims environments.
- Ensure efficient handling of one’s assigned caseload for timely and effective claims resolution.
- Act as a mentor and coach to junior colleagues, reinforcing best practices in claim management and leadership behaviours.
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Requirements
- Extensive knowledge of Marine and Energy liability insurance.
- Proven experience in managing complex or high-value claims.
- Strong investigative skills with a keen eye for detail.
- Current awareness of compliance, regulatory, and statutory requirements.
- Excellent communication, negotiation, and presentation skills.
- Proven ability in relationship management at multiple levels.
- Capability to produce management information and detailed reports.
- Must have the right to work in the UK (visa sponsorship is not available).
Benefits
QBE offers a comprehensive benefits package to support your well-being and career:
- 30 days holiday per year (with up to 2 additional days available to purchase).
- Flexible working arrangements, including options for part-time, job share, or compressed hours.
- Automatic pension enrollment, with 10% employer contribution on basic salary.
- Comprehensive private medical insurance for you and your family.
- Family-friendly policies, providing 26 weeks of full-paid leave regardless of parental circumstances or identity.
- Short-term remote work abroad (up to 20 days per year in selected locations).
- Sustainable investing, aligning pension contributions with environmental, social, and corporate governance (ESG) goals.
- Cycle-to-work scheme, allowing you to select and finance a bike and/or accessories up to £5,000 value.
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About QBE
At QBE, we combine international scale with a human-centred approach, ensuring we meet your professional ambitions while making a tangible positive impact. With over 13,000 employees across 26 countries, we continue to evolve as a risk partner, focusing on consistency, innovation, and long-term value.
We pride ourselves on recognizing excellence:
- 2025 Insurance Post Awards:
- Commercial Lines Insurer of the Year
- Reinsurer of the Year (QBE Re)
- Winner in ESG, Diversity, Equity, and Inclusion Initiative of the Year
- 2023 Insurance Post Awards:
- 5-Star Employee Rating
Skills & Competencies
- Analytical thinking and critical problem-solving
- Excellent insurance claims processing skills
- Strong risk management and sound judgment
- Proficiency in data privacy and standards compliance
- Ability to drive stakeholder management across diverse teams
- Demonstrable customer value management experience
How to Apply
If you’re ready to make a meaningful impact, apply today to join our team at QBE. Your career, shaped by your expertise and compassion, is what matters most to us.
For equal opportunity disclaimers: QBE is an Equal Employment Opportunity employer, committed to compliance with employment laws in all operating jurisdictions. Our diverse portfolio—spanning property, motor, crop, energy, marine, and aviation—reflects our global reach and inclusive values. Over 13,000 employees in 26 countries drive our mission to be the world’s best risk partner.
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