QBE Europe
Senior Complex Claims Adjuster – Marine and Energy Liabilities
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Senior Complex Claims Adjuster – Marine and Energy Liabilities
Senior Complex Claims Adjuster – Marine And Energy Liabilities London/hybrid Full-time Employee
About the Role
We are seeking an exceptional Senior Complex Claims Adjuster to deliver outstanding claims service by assessing policy coverage, investigating, evaluating, and negotiating complex cases in Marine and Energy liability Insurance. Reporting to the Complex Marine, Energy and Political Claims Manager, you will ensure prompts settlements while maintaining accuracy, transparency, and adherence to the QBE Claims Philosophy.
The role will centre on processing high-value, high-exposure claims, from initiation to resolution, including extensive stakeholder management, expert evaluations, and strategic claim resolution. You will also support team development, process improvement, and business forecasting to drive operational efficiency.
Key Responsibilities
Claims Management & Resolution
- Oversee the examination, evaluation and processing of complex claims estimates and paid claims values.
- Manage full claim lifecycles, aligning decisions with policy terms, QBE policies, and regulatory standards.
- Develop and implement claim strategies, including reserving strategies, investigative scopes, and settlement approaches.
- Lead and coordinate in-depth claim investigations, collaborating with potential experts, such as:
- Market loss adjusters
- Forensic accountants
- Industrial surveyors
- Marine engineers
- Legal counsel
- Negotiate claims with insured parties, agents, and third parties to achieve fair and efficient resolutions.
Decision-Making & Analysis
- Approve significant claims within authorised limits and adhere to recovery protocols.
- Assess recoverable amounts and ensure follow-ups for recovery providing accounting solutions.
- Contribute to future claims strategy by analyzing business trends and forecasting claim activity.
Client & Stakeholder Relations
- Maintain excellent relationships with:
- Insured parties
- Agents/commissionaries
- Service providers
Team Leadership
- Guide, motivate, and develop junior team members through mentorship and best practice.
- Ensure team compliance with organisational standards and procedures.
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Operational Efficiency
- Maintain high claim turnaround times while delivering impartial, consistent customer service.
- Continuously seek ** operational improvements** to drive business targets.
Person Specification
Essential Skills & Experience
- In-depth knowledge of Marine and Energy liability Insurance.
- Proven expertise in handling complex high-value claims.
- Exceptional investigative, analytical, and research skills.
- Current understanding of compliance, regulatory, and statutory requirements.
- Advanced negotiation and mediation skills.
- Strong presentation, relationship management and data reporting abilities.
- Ability to produce Complex Metrics Information (MI) tailored to various organisational levels.
Technical & Administrative Skills
- Proficient in claims software/Case management packages.
- Experience with regulatory audit, reporting, and compliance tracking.
About QBE
At QBE, we take pride in personalised service while enabling our people to achieve career growth. With operations across 26 countries, we balance global scale with individual impact.
- Forward-thinking Vision: We aim to become the world's most consistent and innovative risk partner by innovating socially inclusive and environmentally sustainable solutions.
- Workforce Values: A culture of passion, collaboration, and kindness shapes our organisation’s approach to risks rewarding stakeholders.
Note: Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Working Conditions
- Location: Hybrid/London
- Flexibility: Supports flexible working, part-time, job sharing and compressed hours arrangements.
- Global Focus: Collaborates with international teams and stakeholders.
Benefits Package
Core Offerings
- Holiday: 30 days annually, with additional up to 2 paid days available.
- Flexible Working: Customise your schedule to suit work-life balance.
- Pension: Fully automatized employer pension scheme, contributing 10% of basic salary.
- Medical Care: Fully funded private medical insurance, covering you and your family.
- Family Leave: 26 weeks paid leave (regardless of gender).
- Hub And Spoke: Short-term 20 days per calendar year remote work aboard, subject to policy approval.
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Sustainability & Development
- Sustainable Pension Investing: Committed to ESG (Environmental, Social, and Governance Standards), aligning with net-zero targets by investing excessively in Green businesses.
- Cycle-To-Work： Earn a £5000 Cycle To Work scheme, freeing you from commuting stresses.
For further insight into our benefits offerings, see: Rewarding our people - QBE European Operations
Diversity & Awards
We proudly celebrate our quality workplace recognitions:
- QBE British Insurance Awards 2025: Top Commercial Line Insurer, Reinsurer & ESG Champion.
- QBE Employee ratings: First to receive 5-Star status in 2023 for stellar work culture.
Skills Summary
| Key Skills | Achievement Areas |
|---|---|
| Claims Settlement | Critical decision-making, stakeholder negotiation |
| Communication | stakeholder experience management |
| Analytical Thinking | strategic claim resolution and business forecasting |
| Team Leadership | Mentoring and collaboration to foster growth |
| Risk Management | Adherence to fair treatment, policy correspondence, and recovery practices |
How to Apply
If you're inspired to make an impact while advancing your career, apply directly through our "Apply Today" CTA.
Disclaimer: QBE is an equal opportunity employer, committed to diverse talent while ensuring all relevant legal compliance.
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