Senior Complex Investigator

Salary: £92,701 - £109,060

Location(s): London, Bristol, Edinburgh, Halifax and Leeds

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

Are you motivated by the opportunity to shape how LBG creates fair, consistent and trusted outcomes when things go wrong with conduct at work?

Do you want to be part of a team that is redefining how workplace resolution, investigations and misconduct are handled combining strong judgement and a focus on getting to the right outcome in the right way?

Workplace Resolution & Investigations (WRI) is a newly formed Centre of Excellence within People & Places, bringing together Lloyds Banking Group's approach to supporting colleagues and managers with conduct and Speak Up matters, from the moment a concern is raised through to its resolution.

Our wider team ensures concerns are addressed fairly and consistently, whether through informal resolution or further investigation where needed. As investigators, we provide clear, evidence-based findings that support fair, defensible and informed decisions by business leaders or hearing managers. We work with integrity, judgement and fairness to everyone involved, keeping the colleague experience central to our approach.

By learning from the cases we handle, we help the Group continuously improve how we work, creating a more positive experience for colleagues and maintaining high standards of conduct and integrity. We also play a vital role in ensuring senior managers understand and fulfil their additional responsibilities and accountabilities, operating in line with regulatory standards and expectations.

This is an exciting time to join WRI. We are transforming how conduct is managed, shifting towards earlier, more informal resolution where appropriate, strengthening governance and consistency, and building a more data-driven, insight-led function. With new frameworks, evolving standards and innovative tools, this is a unique opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture across the organisation.

Key Responsibilities

• Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions.
• Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards. Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required. Where required, act as the point of contact for external or third-party investigation support.
• Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice. Maintain strong knowledge of the interpretation and application of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations.
• Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks. Apply sound professional judgement to reach objective, proportionate and well-reasoned conclusions in high-quality investigation reports that clearly set out facts, analysis and findings.
• Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs. Act as a trusted partner to executive level senior leaders, HR, Legal, Risk and other specialist functions.
• Identify opportunities to improve WRI investigation practices, processes and outcomes. Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice. Support a learning culture through knowledge sharing and personal development.