Aviva
Senior Complex Loss Handler – Major & Complex Claims, Liability
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Senior Complex Loss Handler – Major & Complex Claims, Liability
Senior Claims Specialist (Major & Complex Liability Claims)
Job Summary
This is a great opportunity for someone who has significant experience managing complex liability claims and is looking to utilise their technical expertise to influence outcomes on some of Aviva's most challenging cases. Ideal candidates may currently handle high-value Employers' Liability, Public and Product Liability claims, with the ambition to expand their role within a highly skilled team.
About the Role
Aviva’s Major & Complex Claims team specialises in managing some of the company’s most high-value and complex liability claims. This role focuses on supporting customers through difficult situations while ensuring the long-term sustainability of Aviva’s business.
Key Responsibilities
- Manage a portfolio of high-value and complex Employers' Liability, Public Liability, Product Liability, and Third Party Property Damage claims from investigation through to resolution.
- Collaborate closely with brokers, customers, legal partners, and internal stakeholders to deliver fair, timely, and cost-effective outcomes.
- Drive technical excellence, improve claims performance, and share expertise across the wider team.
- Strengthen indemnity spend management and ensure a customer-focused approach in all decision-making.
- Contribute to continuous improvement initiatives within the Major & Complex Claims function.
Skills & Experience
We’re seeking candidates who have:
- Significant experience managing complex and high-value liability claims
- Strong technical knowledge of:
- Employers' Liability
- Public Liability
- Policy wording interpretation
- Exceptional negotiation, communication, and stakeholder management capabilities
- Experience in delivering robust indemnity spend management while prioritising customer outcomes
- Bonus points for Third Party Property Damage claims experience (not mandatory)
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What You’ll Contribute
This role offers both personal and professional development within a purpose-driven organisation.
Explore the benefits below:
Starting Salary & Performance Rewards
- Starting salary: £60,000 (subject to location, skills, experience, and qualifications)
- Competitive bonus opportunity: Up to 12% of annual salary, dependent on performance and Aviva’s financial performance
Pensions & Financial Benefits
- Generous pension scheme: Aviva matches contributions up to 14% (depending on your input)
- Up to 1,200 free Aviva shares per year via Matching Share Plan
- Access to a Save As You Earn share scheme — share in Aviva’s success long-term
Work-Life Balance
- 29 days holiday + bank holidays, with the option to buy or sell up to 5 additional days
- Sustainability-focused benefits, including cycle-to-work schemes
- Flexible working arrangements (e.g., part-time, job shares, hybrid roles)
- Most colleagues work smartly (50% in-office), balancing flexibility with collaboration
Health & Wellbeing
- Aviva-funded Private Medical Benefit: Choose to buy or sell up to 5 days for expert support
- Wellbeing support, policies for parental and carers’ leave, plus mental health resources
Retail & Personal Discounts
- Up to 40% off Aviva products — make your money go further
- Savings across other retailers through partnered discounts
Social Impact & Committment
- 3 paid volunteering days per year via Aviva Communities
- Wildcards Day: Connect with like-minded colleagues to explore diverse interests
- Align with Aviva’s purpose of making a positive difference in customers’ lives
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Committment to Diversity & Flexibility
Aviva is inclusive and values diversity. We welcome applications from all backgrounds and encourage you to apply even if you don’t feel you tick every box. Flexible working is supported, including:
- Part-time roles
- Job share options
- Location flexibility
- Hours that suit your needs
More about work-life balance and flexibility here.
Background
Aviva’s mission is to help 19.5 million customers manage and prepare for life's uncertainties. Our 23,000 colleagues strive to deliver exceptional products and services, making Aviva the most attractive choice for diverse, talented ambitions.
avidisuus consumers, and builds.
End-purpose-the opportunity for everyday life
To offer these faithful we deliver outstanding long-term work š experts with backgrounds and insights drives us to do our best every day.
How to Apply
- Apply online: Apply here
- Alternatively, email martin.toth@aviva.com for alternative application methods or further enquiries.
- Explore what Aviva has to offer at career.survey.avivapl.
Aviva is for everyone
Sincerity is a crucial outcome by celebrating our colleagues’ talents and accomplishments.
Aviva and means different things and each significance fulfillment– ideas and impact for our customers.
We’re looking for people dedicated to greatness, championing brands, reducing risk, helping certainty through the strongest, diverse, and values-connected workforce.
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