Stakeholder Engagement:

• Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams, delegated authority functions and governance committees.
• Influence and engage senior stakeholders with credibility and confidence.
• Deliver clear, practical and commercially focused compliance guidance.

QUALIFICATIONS AND EXPERIENCE:

• Degree qualification or equivalent.
• ACII or equivalent insurance qualification.
• ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.
• Experience within the Lloyd's and London Market insurance sector.
• A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.

KNOWLEDGE AND SKILLS:

The successful candidate should have:

• Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants.
• Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.
• Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.
• Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.
• Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.
• Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies.
• Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters.
• Excellent judgement, integrity and the confidence to challenge constructively while maintaining strong stakeholder relationships.
• Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions.
• Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence.

Technical & Industry Experience

• Significant compliance experience within the Lloyd's, London Market, insurance, syndicate, managing agent or MGA environment.
• Strong technical knowledge of UK insurance regulation and Lloyd's operations.
• Broad compliance generalist experience covering conduct, governance, complaints, regulatory compliance and financial crime/sanctions.
• Experience working closely with underwriting and delegated authority teams.
• Excellent communication, influencing and stakeholder management skills.
• Ability to provide pragmatic, commercially aware and proportionate challenge.

PERSONAL ATTRIBUTES:

• A self-starter with ability to initiate action and be proactive
• Strong organisational and time management
• Ability to collaborate with all stakeholders – internal and external
• Ability to manage upwards and influence
• Strong attention to detail
• Client and outcomes focus
• Flexibility and adaptability

WHO WE ARE:

Santam Syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.