VML Enterprise Solutions
Senior Consultant (Commerce)
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Senior Business Consultant – Commerce Ecosystems (Fixed Term 12 Month Contract)
About VML
VML, part of WPP, is a leading creative company specializing in brand experience, customer experience, and commerce, helping brands drive growth through connected solutions. Acknowledged as a Leader by the Forrester Wave™ Reports across multiple domains, including Marketing Creative, Commerce Services, and Health Agency, VML serves iconic brands—AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, Wendy’s, and more—through a global network of 26,000+ talents across 55+ countries, with principal offices in Kansas City, London, São Paulo, Shanghai, Sydney, and Detroit.
WPP acts as a trusted growth partner for the world’s leading brands, unifying media intelligence, creativity, production, enterprise solutions, and strategic counsel via its WPP Open agentic marketing platform.
The Opportunity
We are seeking a visionary Senior Business Consultant to lead our Business Services consultancy solutions on a fixed-term contract (12 months). This role is both high-impact and transformative:
- Serve as a trusted leader and mentor, guiding clients and internal teams toward breakthrough success.
- Shape the future of commerce ecosystem solutions by driving strategic outcomes.
- Deliver cross-functional excellence while embodying VML’s people-first culture, fostering collaboration and growth.
Location & Working Arrangement
Hybrid (1)
Core Responsibilities
1. Client Engagement & Relationship Management
- Lead cross-functional engagements as the primary liaison for senior stakeholders at our largest clients.
- Develop trusted client relationships by deeply understanding their business challenges and growth objectives.
- Proactively identify opportunities to expand relationships and generate new business.
- Unpick client complexities rapidly to determine support needs and realise unstated opportunities outside awards.
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2. Team Leadership & Development
- Lead, mentor, and empower junior consultants, cultivating a high-performing, collaborative culture.
- Inspire team ownership, skill growth, and adaptability for complex challenges.
- Promote knowledge sharing, best practices, and cross-organisational alignment.
3. Strategic Consulting & Solution Delivery
- Leverage expertise in e-commerce ecosystems and sector-specific insights (e.g. retail, FMCG/CPG, B2B, automotive) to devise impactful strategies.
- Analyse complex business problems through lateral thinking, synthesising unambiguous solutions amid ambiguity.
- Technical fluency: Deep knowledge of frameworks like:
- E-commerce platforms: Salesforce Commerce Cloud
- Content/Customer data: CMS, PIM
- Agile software delivery methodologies
- Develop scalable frameworks and frameworks for efficient client onboarding and delivery.
4. Continuous Process Improvement
- Drive process optimisation to enhance team efficiency, output quality, and client outcomes.
- Track and adapt to emerging industry trends for competitive advantage.
What We’re Looking For
Core Qualifications
- 12+ years experience in e-Commerce, consultancy, or team leadership within sectors including retail, FMCG/CPG, B2B, or automotive.
- Proven sector expertise in solving large-scale digital and commerce problems.
- Leadership acumen to build, manage, and develop high-performing cross-functional teams.
- Disruptive problem-solving and strategic thinking to break down ambiguous briefs into actionable solutions.
Technical Competencies
- Operational e-Commerce platforms: Salesforce Commerce, CMS, PIM.
- Agile software delivery methodologies.
- Business Intelligence and _data-driven decision-making.
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Core Behaviours
- Exceptional relationship-building skills with senior stakeholders (C-level and below).
- Lateral thinking and fast-paced execution capability.
- Communication clarity across technical and non-technical audiences.
- Willingness to travel across UK & EU clients as required.
Why Join VML Enterprise Solutions?
Growth & Impact
- Work with some of the world’s most innovative brands (Nestlé, The Coca-Cola Company, Ford, Mercedes-Benz).
- Behind over 500+ successful platform deliveries, generating $29bn+ annual client value.
- Collaborate with strategic partners—Adobe, SAP, Salesforce, HCL, and more—to create strategic growth solutions.
Culture & Benefits
- Fostering a hybrid-first approach: Average 4 days per week office-based with flexibility.
- Progressive perks:
- Discretionary bonuses and training budget.
- Competitive pension and healthcare benefits.
- Employee wellness, family-friendly policies, and shop/discount platforms.
- Hybrid collaboration via agile tools (Slack, Teams) and Yammer communities.
Guiding Values
We champion Heart, Brains, and Courage:
- Heart: Drive empathetic, trusted connections.
- Brains: Encourage relentless curiosity and collaboration.
- Courage: Support bold ideas, experimentation, and advocacy for bold change.
Equality & Diversity Commitment
VML is an equal opportunity employer and starts from equal talent. Our culture ensures inclusion and transparency, dedicating equal opportunity to all employees active and intended.
(Note: Applications require compliance with VML’s Recruitment Privacy Policy and Finland/USA privacy regulations).
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